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- Tasks: Support customer service in a busy office and develop essential problem-solving skills.
- Company: Join Cumberland Council and make a real difference in adult social care.
- Benefits: Earn while you learn with a competitive apprenticeship wage and gain a recognised qualification.
- Other info: Guaranteed interview for eligible candidates, with excellent growth opportunities.
- Why this job: Kickstart your career in customer service with hands-on experience and valuable skills.
- Qualifications: No prior experience needed, just a passion for helping others and learning.
The predicted salary is between 16640 - 16640 £ per year.
Salary: From September 2026 - £8.00 per hour – Apprenticeship Wage – during first 12 months. (If 19 years old or over, after 12 months your salary will increase to minimum wage for your age)
Hours: 37 hours per week
Location: Inglewood Residential Home, Lowmoor Road, Wigton, CA7 9QL
Contract: Apprenticeship
Start Date: From September 2026 onwards
Apprenticeship Duration: Typically 15 months
Closing Date: Sunday 24th May 2026
About This Opportunity
Do you want to pursue a career in Customer Service? Do you want to achieve a nationally recognised qualification and benefit from on the job work experience? Then an apprenticeship with Cumberland Council could be for you! This is an excellent opportunity offering a wide range of transferable skills.
You will be working as part of an established team within adult social care, contributing administrative support to Cumberland Council in a role where you can make a real difference. Working in a busy office environment you will develop your problem‑solving skills while learning to prioritise and work accurately under pressure. You will learn to use a range of ICT packages and maintain electronic filing systems as well as learning to deal with a wide range of enquiries.
Fundamentally, we are seeking individuals who embody our organisation's core values: ambitious, collaborative, compassionate, empowering, and innovative.
Guaranteed Interview for:
- Those who consider themselves disabled as defined by the Equality Act 2010
- Those in care or who have left care and are aged 24 and under
- Armed forces veterans whose last long term substantive employer was the armed forces
Apprenticeship - Customer Service Practitioner - Level 2 - Wigton - CMB2501e in Carlisle employer: Cumberland Council
Contact Detail:
Cumberland Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprenticeship - Customer Service Practitioner - Level 2 - Wigton - CMB2501e in Carlisle
✨Tip Number 1
Get to know the company! Research Cumberland Council and understand their values. When you show that you’re aligned with their mission, it’ll make a great impression during interviews.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve helped someone solve a problem or provided excellent service. Be ready to share these experiences in your interview.
✨Tip Number 3
Network like a pro! Connect with current or former apprentices at Cumberland Council on LinkedIn. They can give you insider tips and maybe even refer you for the role!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to apply directly!
We think you need these skills to ace Apprenticeship - Customer Service Practitioner - Level 2 - Wigton - CMB2501e in Carlisle
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know why you're excited about a career in customer service. Share any experiences you've had that highlight your enthusiasm and commitment to helping others.
Tailor Your Application: Make sure to customise your application to reflect the skills and values mentioned in the job description. We want to see how you embody our core values like being ambitious and compassionate, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your strengths and potential.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity with Cumberland Council.
How to prepare for a job interview at Cumberland Council
✨Know Your Stuff
Before the interview, make sure you understand what the role of a Customer Service Practitioner involves. Familiarise yourself with the key responsibilities and skills mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Values
Cumberland Council is looking for candidates who embody their core values: ambitious, collaborative, compassionate, empowering, and innovative. Think of examples from your past experiences that demonstrate these qualities. Be ready to share how you can contribute to the team and align with their mission.
✨Practice Makes Perfect
Conduct mock interviews with friends or family to get comfortable with common interview questions. Focus on questions related to customer service scenarios, problem-solving, and prioritising tasks under pressure. The more you practice, the more confident you'll feel during the actual interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and helps you determine if it's the right fit for you. Consider asking about the training process, team dynamics, or opportunities for growth within the apprenticeship.