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- Tasks: Support the Direct Payment process and manage financial transactions for children with disabilities.
- Company: Cumberland Council is dedicated to improving community outcomes through teamwork and innovation.
- Benefits: Enjoy flexible working hours, a supportive team environment, and opportunities for personal growth.
- Why this job: Make a meaningful impact while developing your skills in a collaborative and compassionate workplace.
- Qualifications: NVQ Level 2 or 3 (or equivalent) and strong ICT skills are essential; customer service experience preferred.
- Other info: Guaranteed interviews for eligible applicants; we value diversity and encourage all backgrounds to apply.
The predicted salary is between 24000 - 30000 £ per year.
Location:Workington
Salary:28,598 – 29,540 per annum pro rata
Hours:34 hours per week
Contract:Permanent
About This Opportunity
Cumberland Council is looking for a Business Support Administrator to join our Customer Solutions Directorate, supporting the Direct Payment process for the Children with Disabilities team. In this varied role, you\’ll provide responsive and efficient administrative support, liaise professionally with internal and external stakeholders, and help manage urgent requests and financial transactions. Youll also contribute to service improvements and may support emergency responses.
Were seeking someone with NVQ Level 2 or 3 (or equivalent experience), strong ICT skills, and a background in customer service within a complex organisation. If youre confident working with databases, spreadsheets, and electronic systemsand can prioritise tasks effectivelywed love to hear from you. At Cumberland Council, we value flexibility, teamwork, and a commitment to improving outcomes for our community. Join us and make a meaningful difference every day.
This role is available on a permanent basis.
Who Were Looking For
Were looking for individuals who embody our organisation\’s core values: ambitious,collaborative, compassionate, empowering, and innovative. We believe in the power of these values to drive positive change, deliver excellent public services and shape a better future for our communities. Ideally, a candidate with some finance experience would be desirable, but not essential.
Were also about potential over perfection and we can help you grow in the role and thrive in your career.
Be sure to take a look at the post specification (below) for the essential criteria for this role.
Contact
For more information about the role or to arrange an informal chat prior to your application, please contact Shana Instone by email at Shana.Instone@cumbria.gov.uk
Guaranteed Interviews
We offer a guaranteed interview to the following applicants as long as your application can demonstrate you meet the essential criteria for the role.
- Those who consider themselves disabled as defined by the Equality Act 2010
- Those in care or who have left care and are aged 24 and under
- Armed forces veterans whose last long term substantive employer was the armed forces
If you meet one or more of the criteria above, and wish to be considered for this scheme, select \’yes\’ to the appropriate question during your application. Find out more.
Diversity, Inclusion & Adjustments
Were dedicated to enhancing the diversity of our workforce and we encourage applications from individuals of all backgrounds. Thats why were a proud Disability Confident Employer and also an Age Friendly Employer to provide opportunities for everyone to thrive.
If you need any reasonable adjustments to participate in the recruitment process, please let either the hiring manager or our Resourcing Team know by emailing Resourcing@Cumberland.gov.uk. While adjustments arent always guaranteed, well always listen and well try our best to accommodate your needs.
Application and Interview information
- Closing date: 22nd August 2025
- Interview date:8th September 2025
Please note this role may close early subject to demand. If youre interested in applying, you should apply well before the advised closing date. We cannot accept applications once the role has closed.
Please Read The Supporting Information
- Post Specification
Please also refer to our Careers site to find out more:
- Our Staff Benefits
- Candidate Support
- About Cumberland Council
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Business Support Administrator - CMB1963e employer: Cumberland Council
Contact Detail:
Cumberland Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Administrator - CMB1963e
✨Tip Number 1
Familiarise yourself with the Direct Payment process and how it impacts children with disabilities. Understanding this area will not only help you in the role but also show your genuine interest during interviews.
✨Tip Number 2
Highlight your ICT skills by preparing examples of how you've used databases and spreadsheets in previous roles. Be ready to discuss specific software you've worked with, as this is crucial for the position.
✨Tip Number 3
Connect with current or former employees of Cumberland Council on LinkedIn. This can provide you with insights into the company culture and the expectations for the Business Support Administrator role.
✨Tip Number 4
Prepare to discuss how you embody the core values of the organisation. Think of examples from your past experiences that demonstrate ambition, collaboration, compassion, empowerment, and innovation.
We think you need these skills to ace Business Support Administrator - CMB1963e
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Business Support Administrator position. Tailor your application to highlight how your skills and experiences align with these needs.
Highlight Relevant Experience: Emphasise your NVQ Level 2 or 3 qualifications, strong ICT skills, and any relevant customer service experience. Use specific examples from your past roles to demonstrate your ability to manage administrative tasks and liaise with stakeholders effectively.
Showcase Your Values: Cumberland Council values individuals who are ambitious, collaborative, compassionate, empowering, and innovative. Make sure to reflect these values in your application by providing examples of how you embody them in your work.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which is crucial for an administrative role.
How to prepare for a job interview at Cumberland Council
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Business Support Administrator. Familiarise yourself with the Direct Payment process and how it relates to the Children with Disabilities team, as this will show your genuine interest in the role.
✨Showcase Your ICT Skills
Since strong ICT skills are essential for this position, be prepared to discuss your experience with databases, spreadsheets, and electronic systems. Consider bringing examples of how you've used these tools effectively in previous roles to demonstrate your capabilities.
✨Emphasise Customer Service Experience
Highlight your background in customer service, especially within complex organisations. Be ready to share specific examples of how you've successfully managed stakeholder relationships and resolved issues, as this aligns with the council's values of collaboration and compassion.
✨Align with Core Values
Cumberland Council values individuals who are ambitious, collaborative, compassionate, empowering, and innovative. Think about how your personal values align with these and prepare to discuss instances where you've embodied these traits in your work or community involvement.
