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- Tasks: Support Senior Commercial Manager and Business Development Managers in delivering exceptional customer service.
- Company: Join Cumberland, a Mutual organisation dedicated to improving lives through strong values and community focus.
- Benefits: Enjoy competitive salary, 25 days holiday, hybrid working, and personal development opportunities.
- Why this job: Be part of a collaborative culture that values growth, community impact, and customer satisfaction.
- Qualifications: Experience in business banking, strong communication skills, and a desire to develop in commercial finance.
- Other info: Opportunity for an extra paid day off for community service and a supportive health and wellbeing programme.
The predicted salary is between 36000 - 60000 £ per year.
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Working at the Cumberland, you become part of something special. We’re a Mutual organisation, committed to improving the lives of our colleagues, customers, and community. Our values are incredibly important to us.
We are seeking a Senior Associate to play a pivotal role in delivering for our customers on a 12 months fixed term, full-time basis.
The Benefits
- Competitive salary – depending on skills and experience
- Holidays – 25 days holiday plus public holidays and the opportunity to buy and sell up to 3 days.
- Learning and Development opportunities – We want you to grow in your role. We’ll work together to support your personal and professional development.
- Hybrid Working – the tools and equipment you need to be able to work from home when you need to, depending on your role.
- Health and Wellbeing – a calendar of events and activities throughout the year, Mental Health & Wellbeing champions, and Cycle to Work scheme.
- Community Day – We offer our people an extra paid day off every year to help local charities and community organisations.
The Role
As a Senior Associate you will provide support to the Senior Commercial Manager and Business Development Managers, assisting with the provision of top-class service to customers in the portfolio and business development. You will be involved in the credit analysis, credit support, security work and ongoing credit administration. As well as some general administration for the portfolio of high value commercial customers including the on-boarding of new to Society high value customers.
Key Responsibilities
- Deliver an exceptional customer experience
- Deal with new prospect or customer enquiries in a proactive and customer led manner
- Provide support on credit associated tasks in relation to commercial customers including a level of financial analysis
- Provide support to the Senior Commercial Manager and Business Development Managers in a variety of ways including the set up and preparation and follow-up for high value customer meetings, prospect meetings and professional/broker meetings
- Ensure processes are followed with customers who are in financial difficulty to protect the customer and society
- Understand and be aware of the risk and control environment and adhere to processes and procedures in order to minimise risks
- Support the general business development activities of the Senior Commercial Manager and Business Development Managers
- Work in a collaborative manner alongside colleagues within Commercial and the wider Society
- Support the achievement of the customer retention plan, customer feedback objectives and gross lending plan
About you
Skills & Experience
- Experience of business or commercial banking
- Good experience of dealing with quality service provision for business or commercial customers
- Good knowledge of risk and regulatory controls, processes and procedures in business or commercial banking
- Experience of working collaboratively across teams internally and externally
- Ability to work to SLAs
- Good evidence of performance delivery in safe and sustainable manner
- Highly developed Microsoft Office skills
- Strong desire to develop skills and knowledge in commercial banking and ability to be coached
- Achievement driven with focus to deliver
- Good communicator internally and externally
- Ability to work collaboratively
- Good risk awareness & ability to identify risks and manage them
- Desire to develop credit skills in Commercial Finance Lending
Location
Our aim is to keep the great balance we have achieved recently with hybrid working. Due to the expectations of the role, the successful candidate would therefore be willing to occasionally work from our Head Office in Carlisle.
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Senior Associate employer: Cumberland Building Society
Contact Detail:
Cumberland Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Associate
✨Tip Number 1
Familiarise yourself with the values and mission of the Cumberland. Understanding their commitment to improving lives will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the Senior Associate role.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that demonstrate your ability to deliver exceptional customer service and manage credit analysis. Tailoring your anecdotes to reflect the responsibilities outlined in the job description will make a strong impression.
✨Tip Number 4
Stay updated on current trends in commercial banking and risk management. Being knowledgeable about industry developments will not only enhance your confidence but also show your commitment to professional growth during discussions with the hiring team.
We think you need these skills to ace Senior Associate
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Senior Associate position. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in business or commercial banking. Provide specific examples of how you've delivered quality service to customers and any relevant achievements that demonstrate your capability in this area.
Showcase Your Skills: Make sure to highlight your Microsoft Office skills and any experience with credit analysis or financial support tasks. Mention your ability to work collaboratively and your understanding of risk and regulatory controls, as these are crucial for the role.
Personalise Your Application: Craft a personalised cover letter that reflects your enthusiasm for the role and the organisation's values. Explain why you want to work at Cumberland and how your goals align with their commitment to improving lives in the community.
How to prepare for a job interview at Cumberland Building Society
✨Understand the Company Values
Before your interview, take some time to research and understand the values of the organisation. Since they are committed to improving lives, think about how your personal values align with theirs and be ready to discuss this during the interview.
✨Showcase Your Customer Service Skills
As a Senior Associate, providing exceptional customer service is key. Prepare examples from your past experiences where you successfully dealt with customer enquiries or resolved issues, highlighting your proactive approach.
✨Demonstrate Financial Acumen
Since the role involves credit analysis and financial support, brush up on your knowledge of commercial banking. Be prepared to discuss your experience with financial analysis and any relevant tools or software you’ve used.
✨Prepare for Collaborative Scenarios
The job requires working collaboratively across teams. Think of instances where you have successfully collaborated with others, and be ready to share these stories. This will show your ability to work well within a team environment.
