Scanning/Office Services Administrator/Welcome Host

Working at the Cumberland, you become part of something special. We’re a Mutual organisation, committed to improving the lives of our colleagues, customers, and community. Our values are incredibly important to us. We’re on an exciting transformational journey with our people firmly at the forefront of our plans. If you want to work for a team integral in helping to drive cultural change, a team where you can bring your whole self to work bringing your energy and creativity to make a positive difference, then this is the job for you.

As our Office Services Administrator/Welcome Host, you’ll be responsible for processing incoming post and documentation into work queues to be accessed by all areas of the business. You’ll also undertake administration tasks to support your colleagues as well as meeting, greeting, and safely processing all visitors to Cumberland House. This role will be full-time for 37.50 hours per week. You’ll work Monday to Friday 8.45am to 5.15pm and will be working on-site at our Head Office in Carlisle.

The Benefits

• Salary – £24,033 p.a.
• Holidays - 25 days holiday plus public holidays and the opportunity to buy and sell up to 2 days.
• Learning and Development opportunities - We want you to grow in your role. We’ll work together to support your personal and professional development.
• Health and Wellbeing - a calendar of events and activities throughout the year, Mental Health & Wellbeing champions, and Cycle to Work scheme.
• Community Day - We offer our people an extra paid day off every year to help local charities and community organisations.

The Role Responsibilities

You’ll deliver, through attitude and actions, an exceptional customer experience, to meet, exceed and continuously improve standards and quality of customer service to internal and external customers. Your responsibilities will include:

• To carry out administration tasks; including document production, letter enveloping, straight through indexing, procedure manual maintenance, invoice checking/processing and other duties as required.
• The monitoring and initial supervision of visitors to Head Office as required to ensure the Cumberland’s security and Health and Safety obligations are met.
• External Post sorting, Document scanning, Document indexing to work queues.
• Printing/enveloping high volumes of customer documentation for all areas of Operations to be mailed out.
• Overseeing production, issue and administration of security ID badges/fobs at HO.
• General reception duties.
• Procedure Manual maintenance/updates (Operations).
• Administration of utility readings across the business (gas and electricity).
• Checking/Processing invoices for payment.
• Minuting of meetings.
• Upkeep of Operations contact details/production of organisation charts/starters & leavers flow charts/PowerPoint presentations.
• Fire Warden/First Aid responsibilities.
• Administration of eye test and flu vouchers.
• Process improvements (Just Do Its/yellow belts).
• Overseeing security destruction.
• Daily processing of branch CTT slips (data sensitive documentation).

About You

We’re looking for someone with excellent PC/inputting/Microsoft skills (Word and Excel), attention to detail and accuracy as well as the ability to work as part of a team or work alone. You’ll be:

• Customer focused, with the ability to work to deadlines and meet service level agreements.
• Flexible and adaptable to change.
• Aware of the importance of confidentiality.
• Well organized and able to plan your day effectively.
• You’ll have experience of working in an efficient and highly productive manner, seeking to challenge and improve processes undertaken by you and within your team, to ensure a high level of productivity.
• Experience in a similar role is desirable.

Read all the information about this opportunity carefully, then use the application button below to send your CV and application. We’re here to create a banking experience that’s kinder to people and planet. Unlike banks, we don’t have public or private shareholders which means we can invest 100% of our profits back into our business. As a result, our business is purpose-led, financially strong, socially responsible and always focused on our people, planet and communities.