At a Glance
- Tasks: Deliver exceptional customer service and handle cashier duties at our branches.
- Company: Join the Cumberland Building Society, a community-focused organisation.
- Benefits: Enjoy 25 days holiday, wellbeing initiatives, and a competitive salary.
- Other info: Part-time role with flexible hours and a supportive work environment.
- Why this job: Be a vital part of our team and enhance customer experiences.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 17120 - 17120 £ per year.
The Cumberland Building Society is seeking a Customer Service Assistant for a fixed-term 16-month contract.
Based at our Wigton, Cockermouth and Maryport branches, you will deliver an outstanding customer experience while handling cashiering duties and promoting our products and services.
This part-time role is 24.25 hours per week (Mon/Wed/Fri, 8.45am–5.15pm; every other Saturday 8.45am–12.15pm).
Salary is £17,120 per year pro rata (FTE £26,298), with 25 days holiday and wellbeing initiatives.
Part-Time Customer Experience Champion employer: Cumberland Building Society
Cumberland Building Society is an exceptional employer dedicated to making a positive impact on the lives of our customers and communities. Located in Maryport, we offer a supportive work culture that prioritises employee growth through learning and development opportunities, alongside generous benefits such as 25 days of holiday and a community day for charitable work. Join us to be part of a team that values your contributions and helps you achieve your career ambitions while making a real difference.
Contact Details:
Cumberland Building Society Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Customer Experience Champion
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Cumberland Building Society and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Cumberland Building Society and let us see your personality shine through!
We think you need these skills to ace Part-Time Customer Experience Champion
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Cumberland Building Society.
Get Familiar with Our Brand:Before applying, take some time to learn about Cumberland Building Society and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Cumberland Building Society
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Cumberland Building Society.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Cumberland Building Society will surely appreciate.
