At a Glance
- Tasks: Deliver exceptional customer service and support clients in achieving their goals.
- Company: A customer-owned organisation dedicated to making a positive impact in the community.
- Benefits: Competitive salary, generous holiday allowance, and personal development opportunities.
- Other info: Part-time role with flexible hours and opportunities for community involvement.
- Why this job: Join a passionate team and make a real difference in people's lives.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 17120 - 17120 £ per year.
We want to make a positive difference to the lives of our customers, our communities and our people. This means, as a customer-owned organisation, we’re passionate about doing the right thing and helping people achieve their goals. Whether it’s our customers that are saving for their future or buying their dream homes, supporting our communities to make a real difference around our region, or investing in our people who want to work hard and realise their career ambitions, we’re here to brighten the lives of those we work for and work with.
This will be a fixed term contract for a period of 16 months.
The Benefits
- Salary - £17,120 p.a. (pro rata, FTE salary £26,298 p.a. Band 5)
- Holidays - 25 days holiday plus public holidays and the opportunity to buy and sell up to 3 days. Pro rata for part-time.
- Learning and Development opportunities - We want you to grow in your role. We’ll work together to support your personal and professional development.
- Health and Wellbeing - a calendar of events and activities throughout the year, Mental Health & Wellbeing champions, and Cycle to Work scheme plus a personal wellbeing day.
- Community Day - We offer our people an extra paid day off every year to help local charities and community organisations.
About the Role
Exceptional service at The Cumberland is something our customers can rely on. Regardless of what’s going on in the world, our customers can trust in us to provide them with the best experience. As a Customer Service Assistant, you will be part of a team which is committed to delivering an outstanding customer experience. In addition to providing an efficient cashiering service, our colleagues can spot opportunities to help our customers, talk confidently about our brilliant products and services, and generally look after our customer needs. There will also be opportunities within this role to work collaboratively with other areas across the business. The role will be primarily based at our Wigton, Cockermouth and Maryport branches, providing cover as required, but you may be required to work in other branches in the area, depending on business need. This will be a part-time role and you’ll work 24.25 hours per week Monday, Wednesday and Friday, 8.45am to 5.15pm (and every other Saturday from 8:45am to 12:15pm).
About You
- A passion for people and delivering an outstanding customer experience
- Exceptional communication and organisational skills
- Confidence in working in a customer facing environment and motivated to achieve key objectives
Customer Service Assistant - Wigton, Cockermouth And Maryport employer: Cumberland Building Society
Cumberland Building Society is an exceptional employer dedicated to making a positive impact on the lives of our customers and communities. Located in Maryport, we offer a supportive work culture that prioritises employee growth through learning and development opportunities, alongside generous benefits such as 25 days of holiday and a community day for charitable work. Join us to be part of a team that values your contributions and helps you achieve your career ambitions while making a real difference.
Contact Details:
Cumberland Building Society Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant - Wigton, Cockermouth And Maryport
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Cumberland Building Society and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Cumberland Building Society and let us see your personality shine through!
We think you need these skills to ace Customer Service Assistant - Wigton, Cockermouth And Maryport
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Cumberland Building Society.
Get Familiar with Our Brand:Before applying, take some time to learn about Cumberland Building Society and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Cumberland Building Society
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Cumberland Building Society.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Cumberland Building Society will surely appreciate.
