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For Companies At a Glance
- Tasks: Assist customers with their banking needs and provide exceptional service.
- Company: Cumberland Building Society is a customer-owned organisation focused on community and social responsibility.
- Benefits: Enjoy a competitive salary, 25 days holiday, and personal development opportunities.
- Why this job: Join a purpose-led team making a positive impact in the community while growing your career.
- Qualifications: Passion for customer service and strong communication skills are essential.
- Other info: Part-time role with flexible working options and a supportive work culture.
The predicted salary is between 16621 - 18500 £ per year.
Join to apply for the Customer Service Assistant – Branch role at Cumberland Building Society
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Join to apply for the Customer Service Assistant – Branch role at Cumberland Building Society
We want to make a positive difference to the lives of our customers, our communities and our people. This means, as a customer-owned organisation, we’re passionate about doing the right thing and helping people achieve their goals. Whether it’s our customers that are saving for their future or buying their dream homes, supporting our communities to make a real difference around our region, or investing in our people who want to work hard and realise their career ambitions, we’re here to brighten the lives of those we work for and work with.
The Benefits
- Salary – Up to £16,621.51 p.a. (FTE £25,532 p.a.) on successful completion of training
- Holidays – 25 days holiday plus public holidays and the opportunity to buy and sell up to 3 days.
- Learning and Development opportunities – We want you to grow in your role. We’ll work together to support your personal and professional development.
- Health and Wellbeing – a calendar of events and activities throughout the year, Mental Health & Wellbeing champions, and Cycle to Work scheme plus a personal wellbeing day.
- Community Day – We offer our people an extra paid day off every year to help local charities and community organisations.
About The Role
This will be a part-time, permanent role and you’ll work 24.25 hours per week inclusive of Tuesday, Wednesday, Thursday and every other Saturday.
Exceptional service at The Cumberland is something our customers can rely on. Regardless of what’s going on in the world, our customers can trust in us to provide them with the best experience. As a Customer Service Assistant, you will be part of a team which is committed to delivering an outstanding customer experience. In addition to providing an efficient cashiering service, our colleagues can spot opportunities to help our customers, talk confidently about our brilliant products and services, and generally look after our customer needs. There will also be opportunities within this role to work collaboratively with other areas across the business.
The role will be primarily based at Kendal branch, but you may be required to work in other branches in the South Lakes area, on occasion depending on business need.
About You
- A passion for people and delivering an outstanding customer experience
- Exceptional communication and organisational skills
- Confidence in working in a customer facing environment and motivated to achieve key objectives
Interested
The closing date for this vacancy is 04 August 2025.
The Company
We’re here to create a banking experience that’s kinder to people and planet.
Unlike banks, we don’t have public or private shareholders which means we can invest 100% of our profits back into our business. As a result, our business is purpose-led, financially strong, socially responsible and always focused on our people, planet and communities.
The Benefits
Competitive Salary
We will offer you a competitive basic salary for your role, which is reviewed every year.
Learning & Development
We want you to grow in your role. We’ll work together to support your personal and professional development.
Holidays
Flexibility to buy and sell up to two holiday days per year, plus extra holiday after 5 years.
Family Friendly
We pay competitive maternity, paternity and adoption leave.
Flexible Working
We can provide the tools and equipment you need to be able to work flexibly or from home when you need to, depending on your role.
Pension Scheme
If you’re eligible, we’ll enroll you into our competitive company pension scheme.
Health & Wellbeing
We have a calendar of events and activities throughout the year, Mental Health & Wellbeing champions and Cycle to Work scheme.
Community Day
We offer our people an extra paid day off every year to help out local charities and community organisations.
Social
We hold regular social events, from annual staples like our Christmas party and quiz, to smaller get-togethers such as walks and shopping trips.
Documents
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Entry level
Employment type
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Employment type
Part-time
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Customer Service Assistant - Branch employer: Cumberland Building Society
Contact Detail:
Cumberland Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Branch
✨Tip Number 1
Familiarise yourself with Cumberland Building Society's values and mission. Understanding their commitment to community and customer service will help you align your responses during interviews, showcasing your passion for making a positive difference.
✨Tip Number 2
Prepare examples from your past experiences that demonstrate your exceptional communication and organisational skills. Think of specific situations where you provided outstanding customer service or resolved conflicts effectively, as these will resonate well with the hiring team.
✨Tip Number 3
Research common customer service scenarios and practice your responses. Being able to confidently discuss how you would handle various customer interactions will show your readiness for the role and your ability to think on your feet.
✨Tip Number 4
Network with current or former employees of Cumberland Building Society if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate.
We think you need these skills to ace Customer Service Assistant - Branch
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Cumberland Building Society is looking for in a Customer Service Assistant. Highlight key responsibilities and required skills, such as exceptional communication and organisational skills.
Tailor Your CV: Make sure your CV reflects your relevant experience and skills that align with the role. Use specific examples from your past work or volunteer experiences that demonstrate your ability to provide outstanding customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping people and your commitment to delivering excellent customer experiences. Mention why you want to work for Cumberland Building Society and how you can contribute to their mission.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Cumberland Building Society
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share specific examples of how you've gone above and beyond in previous roles to provide exceptional service, as this aligns with Cumberland Building Society's commitment to making a positive difference.
✨Demonstrate Communication Skills
Prepare to showcase your communication abilities. Practice answering common interview questions clearly and confidently, and consider role-playing scenarios where you might need to handle customer inquiries or complaints effectively.
✨Research the Company Values
Familiarise yourself with Cumberland Building Society's mission and values. Be ready to discuss how your personal values align with theirs, particularly their focus on community support and customer care, which will show that you're a good cultural fit.
✨Prepare Questions for the Interviewers
Have a few thoughtful questions ready to ask at the end of the interview. This could include inquiries about team dynamics, training opportunities, or how they measure success in the Customer Service Assistant role, demonstrating your genuine interest in the position.
