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- Tasks: Join our team to deliver exceptional customer service and support clients with their financial needs.
- Company: Cumberland Building Society is a customer-owned organisation dedicated to making a positive impact in communities.
- Benefits: Enjoy a competitive salary, generous holiday allowance, and personal development opportunities.
- Why this job: Be part of a supportive culture that values your growth and community involvement.
- Qualifications: Passion for people, strong communication skills, and a desire to excel in customer service.
- Other info: This is a 12-month fixed term contract with travel between Preston and Lancaster branches.
The predicted salary is between 21000 - 30000 £ per year.
Customer Service Assistant – Branch, Preston
Client:
Cumberland Building Society
Location:
Preston, United Kingdom
Job Category:
Other
–
EU work permit required:
Yes
Job Reference:
4f36464a7fc0
Job Views:
3
Posted:
16.07.2025
Expiry Date:
30.08.2025
Job Description:
We want to make a positive difference to the lives of our customers, our communities and our people. This means, as a customer-owned organisation, we’re passionate about doing the right thing and helping people achieve their goals. Whether it’s our customers that are saving for their future or buying their dream homes, supporting our communities to make a real difference around our region, or investing in our people who want to work hard and realise their career ambitions, we’re here to brighten the lives of those we work for and work with.
The Benefits
- Salary – Up to £25,532 p.a. on successful completion of training
- Holidays – 25 days holiday plus public holidays and the opportunity to buy and sell up to 3 days.
- Learning and Development opportunities – We want you to grow in your role. We’ll work together to support your personal and professional development.
- Health and Wellbeing – a calendar of events and activities throughout the year, Mental Health & Wellbeing champions, and Cycle to Work scheme plus a personal wellbeing day.
- Community Day – We offer our people an extra paid day off every year to help local charities and community organisations.
About the Role
Exceptional service at The Cumberland is something our customers can rely on. Regardless of what’s going on in the world, our customers can trust in us to provide them with the best experience. As a Customer Service Assistant, you will be part of a team which is committed to delivering an outstanding customer experience. In addition to providing an efficient cashiering service, our colleagues are able to spot opportunities to help our customers, talk confidently about our brilliant products and services, and generally look after our customer needs. There will also be opportunities within this role to work collaboratively with other areas across the business.
The role will be based between our Preston and Lancaster branches so you may be required to work and travel between branches, depending on business need.
This will be a 12 month fixed term contract, working 37.25 hours per week, Monday to Friday and alternate Saturdays.
About You
- A passion for people and delivering an outstanding customer experience
- Exceptional communication and organisational skills
- Confidence in working in a customer facing environment and motivated to achieve key objective
Interested
The closing date for this vacancy is 24 July 2025.
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.
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Created on 16/07/2025 by TN United Kingdom
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Customer Service Assistant - Branch employer: Cumberland Building Society
Contact Detail:
Cumberland Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Branch
✨Tip Number 1
Familiarise yourself with Cumberland Building Society's values and mission. Understanding their commitment to customer service and community involvement will help you align your responses during any interviews or discussions.
✨Tip Number 2
Prepare examples from your past experiences that showcase your exceptional communication and organisational skills. Think of specific situations where you went above and beyond for a customer, as this will demonstrate your passion for delivering outstanding service.
✨Tip Number 3
Research the products and services offered by Cumberland Building Society. Being knowledgeable about what they provide will allow you to speak confidently about how you can contribute to helping customers achieve their goals.
✨Tip Number 4
Network with current or former employees if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate.
We think you need these skills to ace Customer Service Assistant - Branch
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Use bullet points for clarity and include specific achievements that demonstrate your ability to deliver exceptional customer experiences.
Write a Strong Cover Letter: Your cover letter should express your passion for customer service and your motivation to work with Cumberland Building Society. Mention specific examples of how you've positively impacted customers in previous roles and why you want to be part of their team.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Cumberland Building Society
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping people during the interview. Share specific examples of how you've gone above and beyond to provide excellent service in previous roles.
✨Know the Company Values
Familiarise yourself with Cumberland Building Society's mission and values. Be prepared to discuss how your personal values align with theirs, especially their commitment to making a positive difference in the community.
✨Demonstrate Communication Skills
Since this role requires exceptional communication, practice articulating your thoughts clearly. You might be asked situational questions, so think about how you would handle various customer interactions.
✨Prepare for Teamwork Questions
As the role involves collaboration with other areas of the business, be ready to discuss your experience working in teams. Highlight any successful projects or initiatives where teamwork played a key role.
