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For Companies At a Glance
- Tasks: Deliver exceptional customer service and support our community's needs.
- Company: A customer-owned organisation dedicated to making a positive impact.
- Benefits: Starting salary of £9,854.49, 25 days holiday, and personal development opportunities.
- Why this job: Join a passionate team and help brighten lives in your community.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Part-time role with flexible hours and opportunities for growth.
The predicted salary is between 11800 - 12200 £ per year.
We want to make a positive difference to the lives of our customers, our communities and our people. This means, as a customer-owned organisation, we’re passionate about doing the right thing and helping people achieve their goals. Whether it’s our customers that are saving for their future or buying their dream homes, supporting our communities to make a real difference around our region, or investing in our people who want to work hard and realise their career ambitions, we’re here to brighten the lives of those we work for and work with.
The Benefits
- Salary - Starting on £9,854.49 p.a. following training you’ll move to £10,281.34 p.a. (based on 15 hours per week).
- Holidays - 25 days holiday plus public holidays and the opportunity to buy and sell up to 3 days (pro-rata).
- Learning and Development opportunities - We want you to grow in your role. We’ll work together to support your personal and professional development.
- Health and Wellbeing - a calendar of events and activities throughout the year, Mental Health & Wellbeing champions, and Cycle to Work scheme plus a personal wellbeing day.
- Community Day - We offer our people an extra paid day off every year to help local charities and community organisations.
About the Role
This will be a permanent, part-time role and you’ll work 15 hours per week on Mondays from 8.45 - 17.15 (1 hour break) and Fridays 8.45 - 17:15 (1 hour break). Exceptional service at The Cumberland is something our customers can rely on. Regardless of what’s going on in the world, our customers can trust in us to provide them with the best experience. As a Customer Service Assistant, you will be part of a team which is committed to delivering an outstanding customer experience. In addition to providing an efficient cashiering service, our colleagues can spot opportunities to help our customers, talk confidently about our brilliant products and services, and generally look after our customer needs. There will also be opportunities within this role to work collaboratively with other areas across the business. The role will be primarily based at our Appleby branch, but you may be required to work in other branches in the Lakeland area including Keswick and Penrith, depending on business need.
About You
- A passion for people and delivering an outstanding customer experience.
- Exceptional communication and organisational skills.
- Confidence in working in a customer facing environment and motivated to achieve key objectives.
Customer Service Assistant - Appleby and Lakeland branches employer: Cumberland Building Society
Contact Detail:
Cumberland Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Appleby and Lakeland branches
✨Tip Number 1
Get to know the company! Research their values and community initiatives. When you walk into that interview, show them you’re not just another candidate but someone who genuinely cares about making a positive difference.
✨Tip Number 2
Practice your customer service scenarios. Think about how you would handle different situations with customers. This will help you feel more confident and prepared to showcase your skills during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and making a difference in our communities.
We think you need these skills to ace Customer Service Assistant - Appleby and Lakeland branches
Some tips for your application 🫡
Show Your Passion for People: When writing your application, let your enthusiasm for helping others shine through. We want to see how you can make a positive difference in our customers' lives, so share any relevant experiences that highlight your passion for customer service.
Tailor Your Application: Make sure to customise your application to reflect the specific role of Customer Service Assistant. Use keywords from the job description and demonstrate how your skills align with what we’re looking for. This shows us you’ve done your homework!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Highlight your key achievements and skills that relate directly to the role, making it easy for us to see why you’d be a great fit.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do, so don’t hesitate!
How to prepare for a job interview at Cumberland Building Society
✨Know the Company
Before your interview, take some time to research the company’s values and mission. Understanding their commitment to making a positive difference in the community will help you align your answers with what they’re looking for.
✨Showcase Your People Skills
As a Customer Service Assistant, your ability to connect with people is crucial. Prepare examples from your past experiences where you’ve gone above and beyond for customers or worked well in a team. This will demonstrate your passion for delivering outstanding service.
✨Prepare for Common Questions
Think about questions like 'How would you handle a difficult customer?' or 'Can you give an example of when you worked collaboratively?' Practising your responses will help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, opportunities for personal development, or how they measure success in this role. This shows your genuine interest in the position and the company.
