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For Companies At a Glance
- Tasks: Deliver exceptional customer service and support our community-focused initiatives.
- Company: A purpose-led banking organisation dedicated to people and planet.
- Benefits: Competitive salary, flexible holidays, health and wellbeing support, and community engagement days.
- Why this job: Join a team that makes a real difference in customers' lives and your community.
- Qualifications: Passion for people, strong communication skills, and a customer-focused mindset.
- Other info: Enjoy a dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 20425 - 30638 £ per year.
The Vacancy
We want to make a positive difference to the lives of our customers, our communities and our people. This means, as a customer-owned organisation, we\’re passionate about doing the right thing and helping people achieve their goals. Whether it\’s our customers that are saving for their future or buying their dream homes, supporting our communities to make a real difference around our region, or investing in our people who want to work hard and realise their career ambitions, we\’re here to brighten the lives of those we work for and work with.
The Benefits
- Salary – Up to £25,532 p.a. on successful completion of training
- Holidays – 25 days holiday plus public holidays and the opportunity to buy and sell up to 3 days.
- Learning and Development opportunities – We want you to grow in your role. We\’ll work together to support your personal and professional development.
- Health and Wellbeing – a calendar of events and activities throughout the year, Mental Health & Wellbeing champions, and Cycle to Work scheme plus a personal wellbeing day.
- Community Day – We offer our people an extra paid day off every year to help local charities and community organisations.
About the Role
Exceptional service at The Cumberland is something our customers can rely on. Regardless of what\’s going on in the world, our customers can trust in us to provide them with the best experience.
As a Customer Service Assistant, you will be part of a team which is committed to delivering an outstanding customer experience. In addition to providing an efficient cashiering service, our colleagues can spot opportunities to help our customers, talk confidently about our brilliant products and services, and generally look after our customer needs. There will also be opportunities within this role to work collaboratively with other areas across the business.
The role will be primarily based at our English Street branch in Carlisle, but you may be required to work in other branches in the Carlisle area, depending on business need.
This will be a permanent, full-time role and you\’ll work 37.25 hours per week (including every other Saturday from 8:45am to 12:15pm)
About You
- A passion for people and delivering an outstanding customer experience
- Exceptional communication and organisational skills
- Confidence in working in a customer facing environment and motivated to achieve key objectives
Interested
The closing date for this vacancy is 21 September 2025.
The Company
We\’re here to create a banking experience that\’s kinder to people and planet.
Unlike banks, we don\’t have public or private shareholders which means we can invest 100% of our profits back into our business. As a result, our business is purpose-led, financially strong, socially responsible and always focused on our people, planet and communities.
The Benefits
Competitive Salary
We will offer you a competitive basic salary for your role, which is reviewed every year.
Learning & Development
We want you to grow in your role. We\’ll work together to support your personal and professional development.
Holidays
Flexibility to buy and sell up to two holiday days per year, plus extra holiday after 5 years.
Family Friendly
We pay competitive maternity, paternity and adoption leave.
Flexible Working
We can provide the tools and equipment you need to be able to work flexibly or from home when you need to, depending on your role.
Pension Scheme
If you\’re eligible, we\’ll enroll you into our competitive company pension scheme.
Health & Wellbeing
We have a calendar of events and activities throughout the year, Mental Health & Wellbeing champions and Cycle to Work scheme.
Community Day
We offer our people an extra paid day off every year to help out local charities and community organisations.
Social
We hold regular social events, from annual staples like our Christmas party and quiz, to smaller get-togethers such as walks and shopping trips.
Customer Service Assistant employer: Cumberland Building Society
Contact Detail:
Cumberland Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Get to know the company! Research their values and mission, especially how they aim to make a positive difference in the community. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Assistant, you'll need to connect with customers effectively. Role-play common scenarios with friends or family to build your confidence and refine your approach.
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or attend local events to learn more about the company culture. This can give you insider tips and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining us and contributing to our mission of making a positive impact.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for customer service! Share experiences where you've gone the extra mile to help someone out. We love hearing about how you make a positive difference in people's lives.
Tailor Your Application: Make sure to customise your application to reflect the job description. Highlight your communication skills and any relevant experience that aligns with our values. We want to know why you're the perfect fit for us!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your strengths.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Cumberland Building Society
✨Know the Company Values
Before your interview, take some time to research the company’s values and mission. Since they’re passionate about making a positive difference, think about how your own values align with theirs. Be ready to share examples of how you’ve contributed to customer satisfaction or community initiatives in the past.
✨Showcase Your Communication Skills
As a Customer Service Assistant, exceptional communication is key. During the interview, practice clear and confident responses. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing past experiences where you’ve successfully resolved customer issues.
✨Demonstrate Your Passion for People
This role is all about delivering outstanding customer experiences. Be prepared to discuss why you love working with people and how you can make a positive impact on their lives. Share specific stories that highlight your enthusiasm and ability to connect with customers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might ask about their community initiatives or how they support employee development. It’s a great way to demonstrate that you’re not just looking for any job, but that you’re genuinely interested in being part of their team.