Customer Advisor

Overview

Join to apply for the Customer Advisor role at Cumberland Building Society.

Our purpose is to make a positive difference to the lives of our customers, our communities, and our people. As a customer-owned organisation, we’re passionate about doing the right thing and helping people achieve their goals. Whether it’s our customers that are saving for their future or buying their dream homes, supporting our communities to make a real difference around our region, or investing in our people who want to work hard and realise their career ambitions, we’re here to brighten the lives of those we work for and work with.

We’re looking for a Customer Adviser to join us on a part time basis, working 22.5 hours per week, Monday, Wednesday and Friday from 8:45am to 5:15pm. The role will be primarily based at Keswick branch, but you may be required to work in Penrith, Appleby or Kendal on occasion depending on business need. This will be a fixed term contract for a period of 12 months.

Benefits

• Salary – Up to £16,416.85 on successful completion of training (based on working 22.5 hours per week)
• Holidays – 25 days holiday plus public holidays and the opportunity to buy and sell up to 3 days
• Learning and Development opportunities – We want you to grow in your role. We’ll work together to support your personal and professional development
• Health and Wellbeing – a calendar of events and activities throughout the year, Mental Health & Wellbeing champions, and Cycle to Work scheme plus a personal wellbeing day
• Community Day – We offer our people an extra paid day off every year to help local charities and community organisations

The Role

Exceptional service at The Cumberland is something our customers can rely on. It’s really important that you love talking to customers as much as they love talking to us. As a Customer Advisor, you will be part of a team committed to helping customers achieve their savings goals by identifying products and services that we can offer them. You’ll be dealing with customers across multiple channels, so it’s important that you’re an excellent communicator, a team player and adaptable, as you’ll also be required to work collaboratively with other business areas.

About You

To succeed you will have:

• A passion for people and delivering an outstanding customer experience
• Exceptional communication and organisational skills
• The ability to build relationships with customers and within the community
• Confidence in working towards key performance objectives
• Enthusiasm and flexibility to meet our customer’s needs, in any setting

Requirements / Qualifications

• Part-time availability: 22.5 hours per week (Mon, Wed, Fri 8:45am–5:15pm)
• Location: Keswick (with occasional locations in Penrith, Appleby or Kendal)
• Contract: Fixed term for 12 months

The closing date for completed applications is 17 September 2025, however it may close early if enough applications are received.

Seniorities and Employment

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other

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