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For Companies At a Glance
- Tasks: Help customers achieve their savings goals through exceptional service and communication.
- Company: Join The Cumberland, a community-focused financial institution.
- Benefits: Starting salary of £24,333, 25 days holiday, and personal development opportunities.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Passion for people, strong communication skills, and a team player attitude.
- Other info: Enjoy a supportive environment with health initiatives and community engagement.
The predicted salary is between 24333 - 25903 £ per year.
We have an exciting opportunity in our Barrow and Ulverston branches for a Customer Adviser to join us.
Exceptional service at The Cumberland is something our customers can rely on. It’s really important that you love talking to customers as much as they love talking to us. As a Customer Adviser, you will be part of a team committed to helping customers achieve their savings goals by identifying products and services that we can offer them. You’ll be dealing with customers and conducting appointments across multiple channels, so it’s important that you’re an excellent communicator, a team player and adaptable, as you’ll also be required to work collaboratively with other business areas. You’ll be working across both our locations and whilst the main part of your role is described above, you will also support our counter colleagues as and when required.
The hours for this role are 35.5 hours per week, working 5 days a week which will include alternate Saturday working.
The Benefits
- Salary - Starting on £24,333 p.a. following training you’ll move to £25,903 p.a. (based on 35.5 hours per week).
- Holidays - 25 days holiday plus public holidays and the opportunity to buy and sell up to 3 days.
- Learning and Development opportunities - We want you to grow in your role. We’ll work together to support your personal and professional development.
- Health and Wellbeing - a calendar of events and activities throughout the year, Mental Health & Wellbeing champions, and Cycle to Work scheme plus a personal wellbeing day.
- Community Day - We offer our people an extra paid day off every year to help local charities and community organisations.
About You
To succeed you will have:
- A passion for people and delivering an outstanding customer experience
- Exceptional communication and organisational skills
- The ability to build relationships with customers and within the community
- Confidence in working towards key performance objectives
- Enthusiasm and flexibility to meet our customer’s needs, in any setting
Interested? The closing date for completed applications is Thursday 29 January 2026.
Customer Adviser employer: Cumberland Building Society
Contact Detail:
Cumberland Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Adviser
✨Tip Number 1
Get to know the company! Research The Cumberland and understand their values and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be talking to customers all day, it’s crucial to be clear and engaging. Try role-playing with friends or family to get comfortable with different scenarios you might face as a Customer Adviser.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events where The Cumberland might be present. Building relationships can give you insider info and make you stand out when applying through our website.
✨Tip Number 4
Show your enthusiasm! During interviews, let your passion for helping customers shine through. Share examples of how you've gone above and beyond in previous roles to deliver exceptional service, as this aligns perfectly with what they’re looking for.
We think you need these skills to ace Customer Adviser
Some tips for your application 🫡
Show Your Passion for People: When writing your application, let your love for customer service shine through! Share examples of how you've gone the extra mile for customers in the past. We want to see that you genuinely care about helping others.
Be Clear and Concise: Make sure your application is easy to read. Use clear language and avoid jargon. We appreciate straightforward communication, so get to the point while still showcasing your skills and experiences!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your responses to the specific role of Customer Adviser. Highlight relevant experiences that align with the job description, especially your communication and teamwork skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team at The Cumberland!
How to prepare for a job interview at Cumberland Building Society
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss how you would handle different customer scenarios, as this role is all about delivering exceptional service. Think about your past experiences and how they relate to helping customers achieve their goals.
✨Show Off Your Communication Skills
Since communication is key for a Customer Adviser, practice articulating your thoughts clearly and confidently. You might want to prepare a few examples of how you've successfully communicated with customers in the past, whether in person or through other channels.
✨Demonstrate Team Spirit
This role requires collaboration with various teams, so be prepared to talk about your experience working in a team environment. Share specific instances where you contributed to a team goal or helped a colleague, showcasing your adaptability and teamwork skills.
✨Be Ready for Role-Playing
Expect some role-playing scenarios during the interview. This is a great opportunity to demonstrate your problem-solving skills and customer interaction techniques. Approach these exercises with enthusiasm and a positive attitude, showing that you can think on your feet.
