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For Companies At a Glance
- Tasks: Deliver exceptional customer service and support our community's needs.
- Company: A customer-owned organisation dedicated to making a positive impact.
- Benefits: Starting salary of £9, competitive holidays, and personal development opportunities.
- Why this job: Join a passionate team and help brighten lives while growing your career.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Part-time role with flexible hours and community engagement opportunities.
The predicted salary is between 10400 - 12000 £ per year.
We want to make a positive difference to the lives of our customers, our communities and our people. This means, as a customer-owned organisation, we are passionate about doing the right thing and helping people achieve their goals. Whether it’s our customers that are saving for their future or buying their dream homes, supporting our communities to make a real difference around our region, or investing in our people who want to work hard and realise their career ambitions, we’re here to brighten the lives of those we work for and work with.
The Benefits
- Salary - Starting on £9,****** p.a. following training you’ll move to £10,****** p.a. (based on 15 hours per week).
- Holidays - 25 days holiday plus public holidays and the opportunity to buy and sell up to 3 days (pro-rata).
- Learning and Development opportunities - We want you to grow in your role. We’ll work together to support your personal and professional development.
- Health and Wellbeing - a calendar of events and activities throughout the year, Mental Health Wellbeing champions, and Cycle to Work scheme plus a personal wellbeing day.
- Community Day - We offer our people an extra paid day off every year to help local charities and community organisations.
About the Role
This will be a permanent, part-time role and you’ll work 15 hours per week on Mondays from ************ (1 hour break) and Fridays *********:15 (1 hour break). Exceptional service at The Cumberland is something our customers can rely on. Regardless of what’s going on in the world, our customers can trust in us to provide them with the best experience. As a Customer Service Assistant, you will be part of a team which is committed to delivering an outstanding customer experience. In addition to providing an efficient cashiering service, our colleagues can spot opportunities to help our customers, talk confidently about our brilliant products and services, and generally look after our customer needs. There will also be opportunities within this role to work collaboratively with other areas across the business. The role will be primarily based at our Appleby branch, but you may be required to work in other branches in the Lakeland area including Keswick and Penrith, depending on business need.
About You
- A passion for people and delivering an outstanding customer experience.
- Exceptional communication and organisational skills.
- Confidence in working in a customer facing environment and motivated to achieve key objectives.
Customer Service Assistant in Cumberland employer: Cumberland Building Society
Contact Detail:
Cumberland Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant in Cumberland
✨Tip Number 1
Get to know the company! Research The Cumberland and understand their values and mission. This will help you connect with the interviewers and show that you're genuinely interested in making a positive difference for customers.
✨Tip Number 2
Practice your communication skills! As a Customer Service Assistant, you'll need to engage with customers confidently. Role-play common customer scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Show your passion for helping people! During interviews, share examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to delivering exceptional service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our team at The Cumberland. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Assistant in Cumberland
Some tips for your application 🫡
Show Your Passion for People: When you're writing your application, let your enthusiasm for helping others shine through. We want to see that you genuinely care about making a positive difference in our customers' lives.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences that align with the Customer Service Assistant role. Highlight any relevant experience in customer service and how it relates to our mission at StudySmarter.
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your application is easy to read. This will help us understand your qualifications quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Cumberland Building Society
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and the services they offer. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Customer Service Assistant, your ability to connect with people is crucial. Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlight your communication skills and how you can make a positive difference in customers' lives.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and opportunities for growth within the company. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
✨Practice Makes Perfect
Rehearse common interview questions and your responses. You might want to do a mock interview with a friend or family member. This will help you feel more confident and articulate during the actual interview, allowing you to focus on showcasing your passion for delivering outstanding customer service.
