Resource Planning Analyst in Chatburn

We have an exciting opportunity for a Resource Planning Analyst to join our Shared Services team. As Resource Planning Analyst, you will be accountable for resource optimisation through effective Forecasting, Planning, Scheduling and Utilisation of resources to achieve departmental SLAs and meet business demands. You will be responsible for capacity calculation through measurement of BAU, Project and ad hoc pieces of work, and the evaluation of performance across the function, providing analysis and recommendations to increase efficiency, reduce cost or risk and inform operational and strategic decisions.

The Benefits

• Holidays - 25 days holiday plus public holidays and the opportunity to buy and sell up to 3 days.
• Learning and Development opportunities - We want you to grow in your role. We'll work together to support your personal and professional development.
• Hybrid Working - the tools and equipment you need to be able to work from home when you need to, depending on your role.
• Health and Wellbeing - a calendar of events and activities throughout the year, Mental Health Wellbeing champions, and Cycle to Work scheme.
• Community Day - We offer our people an extra paid day off every year to help local charities and community organisations.

The Role

The main responsibilities include:

• Create and maintain a workforce planning/optimisation solution for areas of the business.
• Follow and implement the resource planning process to fulfil change projects and report any pinch points to the wider team.
• Liaise with stakeholders regarding resource requests for project work and help to remedy any issues and escalations.
• Work with stakeholders across the business to identify potential peaks and troughs in workload volumes or resources to reduce risk and impact to customer service and operational costs.
• Make recommendations on the appropriate course of action.
• Consider both BAU and project workloads in planning capacity.
• Monitor actual and forecasted FTE against budgeted plans, challenge and investigate/understand any variance to plans.
• Produce accurate and fit for purpose schedules where required, ensuring resource is deployed in line with plan to achieve service level targets.
• Analyse variances in actual vs forecast performance.
• Build learning into re-forecasting and share findings to drive performance improvements and KPI/SLA achievement.
• Analyse performance and business information, make recommendations to achieve cost and/or operational efficiencies.
• Initiate 'what if' scenario planning analysis/evaluations to support changing business requirements.
• Undertake root cause analysis where service issues arise, make recommendations to stakeholders to mitigate future reoccurrence.
• Understand and be aware of the risk and control environment of your area of the business and adhere to processes and procedures in order to minimise risk.
• Support recruitment and flexible working requests, taking into consideration CBS policies.

About You

You will have the following key qualifiers:

• Knowledge of the key principles of Resource Planning methodologies.
• Experience in workforce planning and optimisation in a back-office environment.
• Advanced Excel capabilities.
• Experience in presenting data and business information to teams and management.
• Experience within a Regulated Industry.
• Good knowledge of Microsoft Office, in particular MS Excel.
• Working knowledge of telephony applications and Workforce Management systems.

And the following key competencies:

• Strong Analytical, planning, organisation, and computer literacy skills.
• Excellent verbal and written communication, presentation and stakeholder management skills.
• Problem solving skills, especially the ability to analyse variances, accurately pinpoint root cause and recommend corrective action.
• Excellent relationship management and influencing skills with experience of managing multiple and diverse stakeholder groups.
• Highly developed interpersonal skills and the desire to work as part of a team.
• The ability to balance varied workloads, conflicting priorities and meet tight deadlines.
• High level of attention to detail with the ability to manage multiple tasks and conflicting priorities without losing focus on planning ahead.
• Ability to engage, influence and inspire confidence in others.
• An individual with a pro-active mindset with a clear focus on quality and efficiency who is open to learn and grow.
• Reliable, flexible, proactive and diligent.
• A self-motivated, logical, and organised approach to work.
• Advanced Excel capabilities.
• Working knowledge of Microsoft Office.
• Experience using and building Power BI Dashboards.

Where you will work

Our aim is to keep the great balance we have achieved with hybrid working. The successful candidate would therefore be willing to work remotely and be able to work from Cumberland House once per quarter.