Premises Maintenance Assistant in Carlisle

We have an exciting opportunity for a Premises Maintenance Assistant to join our Premises team to carry out decoration and repairs to The Cumberland estate.

The Benefits

• Salary - up to £32,375 p.a. depending on skills and experience (Band 6)
• Holidays - 25 days holiday plus public holidays and the opportunity to buy and sell up to 3 days.
• Learning and Development opportunities - We want you to grow in your role. We’ll work together to support your personal and professional development.
• Hybrid Working - the tools and equipment you need to be able to work from home when you need to, depending on your role.
• Health and Wellbeing - a calendar of events and activities throughout the year, Mental Health & Wellbeing champions, and Cycle to Work scheme.
• Community Day - We offer our people an extra paid day off every year to help local charities and community organisations.

The Role

Main responsibilities include:

• Deliver, through attitude and actions, an exceptional customer experience.
• To meet, exceed and continuously improve standards and quality of customer service, both internal and external.
• Carry out maintenance/cleaning tasks/checks to ensure a safe and clean working environment is maintained within all the Building Society premises, to meet the Society’s Health & Safety standards/requirements.
• Attend Cumberland Building Society premises, liaise with Cumberland Building Society Managers, Staff and Tenants and agree any repairs (planned and reactive) with them prior to carrying them out, with careful consideration for customer care, Health and Safety and safe working practices (which must be adhered to).
• Carry out all delegated premises repairs including decoration and various minor repairs within the capabilities of the role, always in compliance with all H&S requirements.
• Identify, prioritise, and proactively carry out work allocations efficiently to ensure effects on branches are minimised, and time is used wisely to complete works.
• Work flexibly as part of a team, covering other premises staff duties & hours when reasonably requested, for example to cover holiday or sickness absence.
• Carry out occasional out-of-hours work (including some weekend work), to ensure repairs are carried out efficiently and safely without staff and customers being around. This work will be paid as overtime or be given back as time in lieu (as agreed and authorised by line management).
• Act, at all times, in a manner which is consistent with the Society’s culture of treating people and customers fairly.
• Consistently work in an efficient and highly productive manner, seeking to challenge and improve processes undertaken by you and within your team, to ensure a high level of productivity.
• Understand and be aware of the risk and control environment in your area of the business and adhere to processes and procedures in order to minimise risk.

About You

Ideal candidates will be able to demonstrate skills and experience in one or more trades, for example painting & decorating; carpentry/joinery; plumbing; or general building/”handyman”. Availability to attend Head Office in Carlisle and being willing to travel within the branch network as required.

Skills, abilities and behaviours we’re looking for include:

• A positive and helpful “can do” attitude
• Strong work ethic
• Understanding that projects/activities may have to flex to deal with the necessary operational or customer service-related activities (especially within the branch network)
• Teamwork - support others when necessary, demonstrating flexibility, and not being afraid to ask for help when it’s needed.

You’ll also align closely to our values of:

• Forward Thinking – We embrace new ideas to continuously improve
• Customer Led – We put our customers first in everything we do.
• Straight Forward – We work hard to make things simpler.
• Responsible – We do the right thing.
• Better Together – We work as one team.

The Company

We’re here to create a banking experience that’s kinder to people and planet. Unlike banks, we don’t have public or private shareholders which means we can invest 100% of our profits back into our business. As a result, our business is purpose-led, financially strong, socially responsible and always focused on our people, planet and communities.

The Benefits

• Competitive Salary - We will offer you a competitive basic salary for your role, which is reviewed every year.
• Learning & Development - We want you to grow in your role. We’ll work together to support your personal and professional development.
• Holidays - Flexibility to buy and sell up to two holiday days per year, plus extra holiday after 5 years.
• Family Friendly - We pay competitive maternity, paternity and adoption leave.
• Flexible Working - We can provide the tools and equipment you need to be able to work flexibly or from home when you need to, depending on your role.
• Pension Scheme - If you’re eligible, we’ll enroll you into our competitive company pension scheme.
• Health & Wellbeing - We have a calendar of events and activities throughout the year, Mental Health & Wellbeing champions and Cycle to Work scheme.
• Community Day - We offer our people an extra paid day off every year to help out local charities and community organisations.
• Social - We hold regular social events, from annual staples like our Christmas party and quiz, to smaller get-togethers such as walks and shopping trips.