Venue Operations Support in Liverpool

A bit about us: Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place. We've got ambitious targets to meet and we need people who are driven, dynamic and ready to deliver the very best for our communities. Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do. Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services. We are proud of our world-famous thriving city with its rich culture, as well as affordable housing, good schools, beautiful green spaces – there’s really something for everyone!

The role:

• Venue Operations is diverse and as such you will support with a variety of operational activities across the City Halls (Town Hall, St George’s Hall and Croxteth Hall).
• As a Venue Operations Support you will be customer facing, naturally possessing a “can do” attitude, with an inherent desire to ensure you deliver a positive customer experience at all touch points.
• In the role you will assist with the general housekeeping and management of the Hall’s equipment and facilities, supporting with H&S, security, preparing room set ups, de-rigging and meeting and greeting guests when in event delivery mode.
• The Venue Operations Support will assist the team to deliver operational excellence across City Halls, ensuring all venue spaces are presentable, safe and welcoming for visitors and internal service users.
• They will also assist the team with the continuous improvement of the client journey, ensuring site safety is paramount and that guests and visitors feel secure and valued.

This role is part time, 21 hours per week, allowances will be paid where appropriate.

Our offer to you:

• At least 27 days holiday, plus bank holidays rising to 32 after 5 years’ service (pro rata if part time) - option to purchase further days.
• Agile working (role dependent) - a “Flexibility First” approach to agile working, where flexibility is the norm rather than the exception.
• Part of the Local Government Pension Scheme – option to join the AVC Scheme.
• Progression - opportunities and training through a wide range of high quality learning.
• Health and Wellbeing - offer including Employee Assistance Programme.
• Cycle to Work and Travel Pass Schemes.
• Drive Time – a salary sacrifice car lease scheme.
• Family friendly policies with enhanced leave.
• Discounted Gym Memberships.
• Employee Volunteering Scheme.
• Medicash.

Next steps:

• Closing date: Midnight on Tuesday 4th August 2026.
• Shortlisting date: W/C Monday 3rd August 2026.
• Interview date: W/C Monday 10th August 2026.
• Interview type: Face-to-face.

We reserve the right to close this vacancy early. Once the role has closed, you will not be able to submit an application, and we are unable to reopen the vacancy for you to complete it. We strongly recommend submitting your application well in advance of the closing date to avoid disappointment.

If you would like any further information or an informal discussion, please contact Matthew Lane at Matthew.Lane@liverpool.gov.uk.

Liverpool City Council is committed to fostering a workforce representative of the communities we serve. As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities. To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role.

If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at recruitment@liverpool.gov.uk.

Eligibility to work in the UK will be verified in the final stages of the selection process. All candidates must either already have a right to work in the UK before commencing employment or meet the Home Office criteria for Visa sponsorship.