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- Tasks: Lead customer success strategies and enhance client experiences in a fast-growing VR startup.
- Company: Join a pioneering startup in immersive technology, shaping the future of virtual training.
- Benefits: Enjoy hybrid work, private health insurance, equity options, and generous holiday policies.
- Why this job: Be part of an innovative team where your ideas drive impact and growth is limitless.
- Qualifications: 5+ years in Customer Success within B2B SaaS; data-driven with strong emotional intelligence.
- Other info: Opportunity to build and lead your own Customer Success team as the company expands.
The predicted salary is between 48000 - 52000 £ per year.
️ Customer Success Lead – VR Tech Trailblazer
Salary: £60,000 – £65,000
Hours: 40 hours per week
Start: ASAP (willing to wait for notice)
Contract: Permanent
Location: Shoreditch, London (Hybrid) 3-4 days WFH
Culture Guru is proud to be partnering with one of the most exciting startups in the immersive technology space. Already making waves in the VR sector, this team of visionaries is building something extraordinary – and they’re searching for a proactive, people-centric Customer Success Lead to help scale their impact even further.
This is your chance to play a defining role in shaping how customers experience the future of virtual training and engagement, with the backing of a business that's destined to become a category leader.
You won’t just be leading Customer Success – you'll be architecting it. This role is all about building scalable strategies, establishing structure, and ensuring that every client touchpoint reflects clarity, value, and trust. From product feedback loops to engagement metrics, you’ll bring a calm, strategic presence to a fast-scaling environment.
This is for someone who thrives in early-stage, high-growth settings. Someone as comfortable rolling up their sleeves to onboard a client as they are mapping a roadmap with C-Suite stakeholders.
You’ll be using tools like Planhat (or similar platforms such as Gainsight, ChurnZero, Totango, ClientSuccess, Catalyst, or Vitally) to build intelligent workflows, improve retention and increase lifetime value – all while maintaining a deep sense of human connection.
Responsibilities of the role, but not limited to;
- Design and implement end-to-end Customer Success strategy (onboarding → advocacy).
- Lead client onboarding, engagement, renewals, and upsell opportunities.
- Monitor usage data and proactively manage customer health and retention.
- Translate feedback into actionable insight for product and leadership teams.
- Manage a portfolio of strategic accounts and act as the internal voice of the client.
- Hire and shape your own CS team as the business grows.
- Collaborate cross-functionally with Sales, Product, and Engineering.
Desirable attributes of the successful candidate
- 5+ years’ experience in Customer Success in a B2B SaaS/tech/startup environment.
- You’ve owned the full customer journey and understand what scalable success looks like.
- You're data-led but emotionally intelligent – blending tech tools with a human touch.
- You’ve built or led teams and love mentoring others.
- You're comfortable engaging with senior decision-makers and adapting to fast-paced change.
Benefits:
- Private Health Insurance
- Equity package – share in the growth you help create
- Enhanced maternity/paternity & sick leave policies
- 25 days holiday + 1 wellness day + your birthday off
- A front-row seat in the future of immersive tech
This is a rare opportunity to join a business at the sweet spot of innovation and traction, where your ideas matter and your growth is limitless.
To apply, send your CV today.
⭐ Customer Success Lead ⭐ employer: Culture Guru
Contact Detail:
Culture Guru Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ⭐ Customer Success Lead ⭐
✨Tip Number 1
Familiarise yourself with the latest trends in VR technology and customer success strategies. This will not only help you understand the company's vision but also allow you to speak confidently about how you can contribute to their goals during interviews.
✨Tip Number 2
Network with professionals in the VR and Customer Success fields. Attend industry events or webinars to connect with potential colleagues or mentors who can provide insights into the company culture and expectations.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer journeys in previous roles. Highlight your experience with tools like Planhat or similar platforms, as this will demonstrate your readiness to hit the ground running.
✨Tip Number 4
Showcase your emotional intelligence and ability to build relationships. Be ready to share stories that illustrate your approach to client engagement and how you've fostered trust and loyalty in past positions.
We think you need these skills to ace ⭐ Customer Success Lead ⭐
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Customer Success, particularly in B2B SaaS or tech environments. Emphasise your ability to design and implement customer success strategies, as well as any experience with tools like Planhat or similar platforms.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for immersive technology and your understanding of the customer journey. Mention specific examples of how you've successfully onboarded clients or improved customer retention in previous roles.
Highlight Key Achievements: In both your CV and cover letter, include quantifiable achievements that demonstrate your impact in previous positions. For instance, mention any increases in customer retention rates or successful upsell opportunities you've facilitated.
Showcase Your Soft Skills: Since the role requires emotional intelligence and the ability to engage with senior decision-makers, make sure to highlight your interpersonal skills. Provide examples of how you've built relationships and collaborated cross-functionally in past roles.
How to prepare for a job interview at Culture Guru
✨Showcase Your Customer Success Experience
Make sure to highlight your previous experience in Customer Success, especially in a B2B SaaS or tech environment. Be prepared to discuss specific strategies you've implemented and how they contributed to customer retention and satisfaction.
✨Demonstrate Emotional Intelligence
Since the role requires blending tech tools with a human touch, be ready to share examples of how you've successfully managed client relationships. Discuss how you’ve used emotional intelligence to navigate challenging situations and foster trust.
✨Prepare for Data-Driven Discussions
As the position is data-led, come equipped with insights from your past roles. Be ready to talk about how you've used data to inform decisions, improve customer health, and drive engagement metrics.
✨Engage with Strategic Thinking
This role involves collaborating with C-Suite stakeholders, so demonstrate your strategic thinking skills. Prepare to discuss how you've mapped out customer journeys and what scalable success looks like in your view.
