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- Tasks: Lead the EMEA Customer Experience team and define post-sales strategy.
- Company: A leading employee experience platform based in Greater London.
- Benefits: Competitive salary, leadership opportunities, and a dynamic work environment.
- Why this job: Drive regional growth and operational excellence in a thriving tech company.
- Qualifications: Extensive B2B SaaS experience and strong leadership skills.
- Other info: Join a collaborative team focused on enhancing customer experiences.
The predicted salary is between 72000 - 108000 £ per year.
A leading employee experience platform in Greater London is seeking a Senior Director to lead the EMEA Customer Experience organization. This role involves defining the post-sales strategy, overseeing a unified organization of around 18 employees, and ensuring collaboration across functions such as Customer Success, Renewals, and People Science.
The ideal candidate will have extensive experience in B2B SaaS and managing leaders, with a focus on driving regional growth and operational excellence.
Senior Director, EMEA Customer Experience employer: Culture Amp
Contact Detail:
Culture Amp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Director, EMEA Customer Experience
✨Tip Number 1
Network like a pro! Reach out to connections in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Tailor your responses to show how your experience aligns with their mission, especially in areas like Customer Success and operational excellence.
✨Tip Number 3
Don’t just wait for job postings! Be proactive and reach out directly to hiring managers or teams you want to join. Express your interest and share how you can contribute to their goals.
✨Tip Number 4
Apply through our website for a smoother process! It shows you're genuinely interested and gives us a chance to see your application in the best light. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Senior Director, EMEA Customer Experience
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Senior Director role. Highlight your B2B SaaS experience and any leadership roles you've held, as we want to see how you can drive growth and operational excellence.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer experience and how your vision aligns with our goals. Be specific about your achievements in previous roles and how they relate to this position.
Showcase Collaboration Skills: Since this role involves working across various functions, make sure to highlight your collaboration skills. Share examples of how you've successfully worked with teams like Customer Success or Renewals in the past to achieve common goals.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture!
How to prepare for a job interview at Culture Amp
✨Know Your B2B SaaS Inside Out
Make sure you brush up on your knowledge of B2B SaaS trends and challenges. Be ready to discuss how you've driven growth in previous roles and how that experience can translate to the Senior Director position.
✨Showcase Leadership Skills
Prepare examples that highlight your leadership style and how you've successfully managed teams. Think about specific instances where you’ve fostered collaboration across departments, as this role will require unifying various functions.
✨Define Your Vision for Customer Experience
Be ready to articulate your vision for post-sales strategy and customer experience. Consider what operational excellence looks like to you and how you would implement it within the EMEA region.
✨Ask Insightful Questions
Prepare thoughtful questions that demonstrate your interest in the company’s culture and goals. Inquire about their current challenges in customer experience and how they measure success, showing that you’re already thinking about how to contribute.
