Senior Account Manager, Commercial (Bilingual) London

We’re big believers in the power of IRL, so for most roles we ask Campers to work from their local Culture Amp office an average of 2 days a week to unlock connection, pace and culture together. Join us on our mission to make a better world of work. Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,000 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high‑performing teams.

As a Senior Commercial Account Manager on our EMEA Commercial Sales team, you will own and grow a portfolio of commercial‑segment customers, driving renewals, expansion, and measurable value across your book of business. You'll operate as a trusted advisor to People, HR, and functional leaders — translating their business goals into outcomes with Culture Amp's platform — while executing a rigorous, data‑led commercial motion.

In this role you will:

• Own your book of business: Manage a defined portfolio of commercial‑segment customers (typically up to 1,000 employees), delivering predictable renewals and identifying expansion opportunities that align customer outcomes with ARR growth.
• Run a value‑led account cadence: Lead quarterly business reviews, executive alignment sessions, and success planning conversations — multi‑threading across stakeholders to deepen sponsorship and drive adoption.
• Build and progress expansion pipeline: Identify and prioritise upsell and cross‑sell opportunities through proactive outbounding, account segmentation, and deep customer research; manage that pipeline through to close.
• Use data to drive decisions: Monitor product adoption, health indicators, time‑to‑value milestones, and renewal risk signals; translate insights into clear get‑well and growth plans.
• Partner cross‑functionally: Work closely with Renewals, Customer Success, People Science, and Product to deliver a connected customer journey, share voice‑of‑customer insights, and influence roadmap and programs.
• Maintain operating rigour: Keep CRM hygiene and forecast accuracy high; contribute to weekly inspection cadences and commit calls for your book of business.
• Educate and advise: Stay current on HR and Talent trends; weave insights into recommendations that elevate customer value realization and position Culture Amp as a long‑term strategic partner.

You have:

• 4–6+ years of quota‑carrying experience in B2B SaaS account management or a commercial expansion role, with a consistent track record of meeting or exceeding renewal and growth targets.
• Bilingual proficiency: Fluency in English and at least one of the following languages: German, Dutch, French, a Nordic language, or Arabic.
• Proven ability to manage a commercial or mid‑market book of business, balancing volume with consultative, multi‑stakeholder deal management — including five‑figure deal sizes and 2–6 month sales cycles.
• Strong command of the SaaS customer lifecycle and core commercial metrics (ARR, NRR, GRR); confidence building value cases and navigating commercial negotiations.
• Exceptional discovery and executive‑ready communication skills; ability to run outcome‑oriented QBRs and tailor narratives to CHRO, People leaders, and cross‑functional stakeholders.
• Data fluency and CRM discipline — you leverage product usage and health signals to prioritise your week and maintain accurate pipeline and forecast hygiene.
• Familiarity with sales methodologies such as MEDDPICC and a solid understanding of deal stage progression, objection handling, and negotiation tactics.
• Proficiency in sales tools such as Salesforce, Gong, LinkedIn Sales Navigator, and Outreach.
• A collaborative, team‑first mindset — comfortable working cross‑functionally with Renewals, CS, People Science, Product, and Marketing to deliver a unified customer experience.

Nice to have:

• HR tech experience or familiarity with engagement, performance, and development practices commonly owned by People teams.
• Experience working with EMEA customers and an understanding of regional business culture and buying dynamics.

You are:

• Resilient. You maintain high activity and creativity in the face of adversity — a stalled deal or a cold book of business is a problem to solve, not a reason to move on.
• Intellectually curious. You go beyond surface‑level discovery, using layered questioning to uncover root causes and connect customer challenges to measurable business impact.
• Assertive and commercially in control. You lead deals with confidence, challenge assumptions constructively, create urgency tied to outcomes, and drive clear next steps — without over‑relying on pressure tactics.
• A skilled multi‑threader. You read stakeholder dynamics and power structures, adapt your approach across roles and levels, and build alignment across buying groups.

Benefits include equity through our Employee Share Option Program, learning programs and coaching, quarterly refresh days, inclusive parental leave from day one, a MacBook and budget to set up your home workspace, five annual social impact days, and medical insurance coverage for you and your family (Available for US & UK only).