At a Glance
- Tasks: Lead Enterprise accounts, drive product adoption, and manage complex contract renewals.
- Company: Join Culture Amp, the leading employee experience platform with a vibrant culture.
- Benefits: Enjoy share options, coaching budgets, wellbeing days, and flexible work arrangements.
- Other info: Dynamic role with opportunities for professional growth and collaboration.
- Why this job: Make a real impact in customer success while shaping the future of enterprise experiences.
- Qualifications: 7+ years in Customer Success or Renewals, fluent in German, and strong mentorship skills.
The predicted salary is between 70000 - 90000 € per year.
Culture Amp is the world’s leading employee experience platform. We’re looking for a seasoned and strategic Lead Customer Success & Renewals Manager to own a book of Enterprise accounts – driving adoption, building executive relationships, and leading complex contract renewals. This hybrid role sits at the intersection of Customer Success and Renewals and you’ll also shape Culture Amp's Enterprise CX playbook.
What You Bring
- 7+ years of experience in Customer Success, Renewals, or Account Management in a SaaS or Enterprise software environment.
- Background in a customer‑facing SaaS role or HR/People & Culture experience.
- Passion for collaborating and helping others succeed.
- Creative problem‑solving, perseverance, and teamwork.
- Diverse experience and willingness to bring diverse thought.
- Proven track record of meeting or exceeding retention and revenue goals, including managing complex, million‑plus contract renewals.
- Deep understanding of SaaS metrics (ARR, GRR, NRR) and financial concepts such as ROI and TCO.
- Strong mentorship and coaching skills.
- Proficiency in CRM and Customer Success platforms (Salesforce, Vitally), plus Zoom, Slack, and G‑Suite.
Your Role
- Own a book of Enterprise customers (1,000+ employees) across DACH, serving as their primary strategic advisor.
- Lead strategic conversations with customers and their executive teams.
- Drive product adoption, retention, and business outcomes.
- Facilitate key customer journey touchpoints (Kick‑offs, Reviews, Business Reviews).
- Develop and execute renewal plans and mitigate renewal risks.
- Lead complex contract negotiations end‑to‑end.
- Serve as primary point of contact for renewal discussions.
- Collaborate with Account Executives for upsell and cross‑sell opportunities.
- Engage in challenging conversations when needed.
- Track renewal success and customer value in the CRM.
- Advocate for customer voice in product and engineering.
- Contribute to continuous improvement initiatives.
Leadership & Team Enablement
- Serve as key contributor for renewal and customer success best practices.
- Mentor Renewal Managers and CSMs.
- Identify workflow inefficiencies and recommend improvements.
- Contribute to refinement of Enterprise Renewal playbooks, policies, and tooling.
After 3 Months
- Take ownership of your book of Enterprise customers in DACH.
- Facilitate delivery of key customer journey touchpoints.
- Learn core platform elements and renewal processes.
- Build internal relationships essential to account success.
- Contribute to and collaborate on projects for growth.
Must‑have
- Native German speaker.
Benefits
- Employee Share Options Program.
- Coaching and professional development budgets.
- External mental wellbeing and coaching support.
- Monthly Camper Life Allowance.
- Team budgets for building activities.
- Quarterly wellbeing pause days.
- Extended year‑end breaks.
- Excellent parental leave and in‑work support.
- Social impact days.
- MacBook and home‑office budget.
- Medical insurance coverage for US & UK.
Equal Employment Opportunity
Culture Amp is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, colour, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law.
Lead Renewals & Customer Success Manager (German speaking) London employer: Culture Amp
Culture Amp is an exceptional employer that prioritises employee experience and professional growth, offering a vibrant work culture in London. With benefits like coaching budgets, mental wellbeing support, and a commitment to social impact, employees are empowered to thrive both personally and professionally. The hybrid role of Lead Renewals & Customer Success Manager not only allows for strategic influence over enterprise accounts but also fosters collaboration and innovation within a supportive team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Renewals & Customer Success Manager (German speaking) London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practising common interview questions and tailoring your answers to highlight your experience in Customer Success and Renewals. Show them you’re the perfect fit!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. We love seeing candidates take that extra step!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals who want to make a difference in the world of Customer Success.
We think you need these skills to ace Lead Renewals & Customer Success Manager (German speaking) London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Lead Renewals & Customer Success Manager role. Highlight your SaaS experience, customer success achievements, and any relevant metrics you've hit. We want to see how you can drive adoption and retention!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your background makes you the perfect fit for this role. Don’t forget to mention your German language skills – they’re a must!
Showcase Your Problem-Solving Skills:In your application, share specific examples of how you've tackled challenges in previous roles. We love creative problem-solvers who can navigate complex situations, especially when it comes to contract renewals and customer relationships.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Culture Amp
✨Know Your Numbers
Make sure you’re well-versed in key SaaS metrics like ARR, GRR, and NRR. Be ready to discuss how you've used these metrics to drive customer success and retention in your previous roles. This shows that you understand the financial side of the business and can contribute to Culture Amp's goals.
✨Showcase Your Strategic Thinking
Prepare examples of how you've led complex contract renewals and strategic conversations with executive teams. Highlight your problem-solving skills and how you've navigated challenging discussions. This will demonstrate your ability to handle the responsibilities of the Lead Renewals & Customer Success Manager role.
✨Familiarise Yourself with the Tools
Brush up on your knowledge of CRM and Customer Success platforms like Salesforce and Vitally. If you can speak confidently about how you’ve used these tools to track customer value and renewal success, it’ll show that you’re ready to hit the ground running.
✨Emphasise Collaboration and Mentorship
Culture Amp values teamwork and mentorship, so be prepared to discuss your experience in these areas. Share specific instances where you’ve mentored others or contributed to team enablement. This will highlight your fit within their culture and your potential to lead and inspire others.
