Lead Renewals & Customer Success Manager (German speaking) in London

We’re big believers in the power of IRL, so for most roles we ask Campers to work from their local Culture Amp office an average of 2 days a week to unlock connection, pace and culture together. Join us on our mission to make a better world of work. Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams.

About the Role

We're looking for a seasoned and strategic Lead Customer Success & Renewals Manager to own a book of Enterprise accounts — driving adoption, building executive relationships, and leading complex contract renewals. This hybrid role sits at the intersection of Customer Success and Renewals, and you'll also play a key part in shaping Culture Amp's Enterprise CX playbook.

What You Bring to Our Camp

• Ideally 7+ years of experience in Customer Success, Renewals, or Account Management in a SaaS or Enterprise software environment.
• A background in a customer-facing SaaS role — or first-hand HR/People & Culture experience — enabling you to build empathy and become a trusted advisor to your customers.
• A strong passion for collaborating with and helping others succeed, be it your customers or teammates.
• Proven track record of meeting or exceeding retention and revenue goals, including managing complex, million-dollar-plus contract renewals.
• Deep understanding of SaaS metrics (ARR, GRR, NRR) and financial concepts like ROI and TCO to articulate customer value.
• Strong mentorship and coaching capabilities, with a collaborative and 'learn-it-all' approach to team development.
• Proficiency in CRM and Customer Success platforms (Salesforce and Vitally preferred), plus Zoom, Slack, and G-Suite.

Your Role at Culture Amp

• Own our book of Enterprise customers (1,000+ employees) across DACH, serving as their primary strategic advisor throughout the full customer lifecycle.
• Lead strategic conversations with customers and their Executive teams (CPOs, Heads of People, Org Development) alongside People Scientists or Account Managers.
• Proactively drive product adoption, retention, and business outcomes across your Enterprise book of business.
• Facilitate key customer journey touchpoints including Partnership Kick-Offs, Feedback Strategy Reviews, Business Reviews, Project Meetings, and platform enablement sessions.
• Develop and execute strategic plans to secure on-time renewals for Enterprise customers, proactively identifying and mitigating renewal risks.
• Lead complex contract negotiations end-to-end — partnering with legal and finance on terms, pricing, and compliance.
• Serve as the primary point of contact for all renewal discussions, balancing customer needs with company objectives and accurately forecasting your pipeline.
• Work closely with Account Executives to identify upsell and cross-sell opportunities at renewal.
• Nurture and track renewal success and customer value in the CRM, communicating openly and keeping relevant information up to date.
• Advance the customer voice by providing feedback to Product and Engineering on where the platform can better solve customer challenges.
• Contribute to and lead continuous improvement activities that will help Culture Amp and the Customer Success profession grow.

Leadership & Team Enablement

• Serve as your region's key contributor for renewal and customer success best practices, taking a customer-first approach.
• Mentor and guide Renewal Managers and CSMs, enhancing their skills in customer engagement, negotiation, and pipeline management.
• Identify inefficiencies in renewal and success workflows, recommending improvements to enhance team performance and operational scalability.
• Contribute to the ongoing refinement of Enterprise Renewal playbooks, procedures, policies, and tooling.

Must-have: Native German speaker

We believe that our employees are the heartbeat of our success. We're committed to fostering a work environment that truly cares for and develops its people, and creates lasting positive impact. In addition to providing a competitive compensation package, some of the key benefits we offer are:

• Employee Share Options Program.
• Programs, coaching, and budgets to help you thrive personally and professionally.
• Access to external providers for mental wellbeing and coaching support.
• Monthly Camper Life Allowance.
• Team budgets dedicated to team building activities and connection.
• Intentional quarterly wellbeing pauses.
• Extended year-end breaks.
• Excellent parental leave and in work support program available from day 1.
• 5 Social Impact Days a year.
• MacBooks for you to do your best & a work from home office budget.
• Medical insurance coverage for you and your family (Available for US & UK only).

Additionally, we don't just focus on our internal community; we believe in creating a better world of work for all. We're committed to diversity, equity, and inclusion, with Employee Resource Groups and ally communities in place.

If you require reasonable accommodations or adjustments due to a disability to complete the online application or to participate in the interview process, please contact accommodations@cultureamp.com.