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- Tasks: Lead the EMEA Customer Experience team and define post-sales strategy.
- Company: A leading employee experience platform based in Greater London.
- Benefits: Competitive salary, leadership opportunities, and a dynamic work environment.
- Why this job: Drive regional growth and operational excellence in a thriving industry.
- Qualifications: Extensive B2B SaaS experience and strong leadership skills.
- Other info: Join a collaborative team focused on enhancing customer experiences.
The predicted salary is between 72000 - 108000 £ per year.
A leading employee experience platform in Greater London is seeking a Senior Director to lead the EMEA Customer Experience organization. This role involves defining the post-sales strategy, overseeing a unified organization of around 18 employees, and ensuring collaboration across functions such as Customer Success, Renewals, and People Science.
The ideal candidate will have extensive experience in B2B SaaS and managing leaders, with a focus on driving regional growth and operational excellence.
Senior Director, Emea Customer Experience in England employer: Culture Amp
Contact Detail:
Culture Amp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Director, Emea Customer Experience in England
✨Tip Number 1
Network like a pro! Reach out to connections in the B2B SaaS space and let them know you're on the hunt for a Senior Director role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company’s culture and values. Tailor your responses to show how your experience aligns with their mission, especially in driving customer success and operational excellence.
✨Tip Number 3
Don’t just wait for job postings to pop up! Be proactive and reach out directly to companies you admire. Express your interest in leading their EMEA Customer Experience organisation and share how you can add value.
✨Tip Number 4
Apply through our website for a smoother process! We want to see your application and help you land that dream role. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Senior Director, Emea Customer Experience in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Director, EMEA Customer Experience. Highlight your experience in B2B SaaS and any leadership roles you've held. We want to see how your background aligns with our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer experience and how you can drive growth for us. Be sure to mention specific strategies you've implemented in the past.
Showcase Your Leadership Skills: Since this role involves managing a team, don’t forget to highlight your leadership style and successes. Share examples of how you've led teams to achieve operational excellence and foster collaboration across functions.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get the best experience possible. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Culture Amp
✨Know Your B2B SaaS Inside Out
Make sure you brush up on your knowledge of B2B SaaS trends and challenges. Be ready to discuss how you've navigated these in your previous roles, especially in relation to customer experience. This will show that you understand the landscape and can lead effectively.
✨Showcase Your Leadership Style
As a Senior Director, you'll be managing a team of around 18 employees. Prepare examples of how you've successfully led teams in the past, focusing on collaboration and driving results. Highlight your approach to mentoring leaders and fostering a positive team culture.
✨Prepare for Strategic Discussions
Expect questions about defining post-sales strategies and operational excellence. Think about specific strategies you've implemented before and be ready to discuss how they could apply to this role. This will demonstrate your strategic thinking and ability to drive growth.
✨Understand Cross-Functional Collaboration
Since this role involves working closely with Customer Success, Renewals, and People Science, be prepared to talk about how you've facilitated collaboration across different functions. Share examples of successful projects where you brought teams together to achieve common goals.
