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- Tasks: Lead the EMEA Customer Experience team and drive growth strategies.
- Company: A top employee experience platform with a focus on innovation.
- Benefits: Competitive salary, travel opportunities, and a dynamic work environment.
- Why this job: Shape customer experiences and make a significant impact in a leading company.
- Qualifications: Extensive B2B SaaS experience and strong leadership skills.
- Other info: Based in London with opportunities for regional and global travel.
The predicted salary is between 72000 - 108000 £ per year.
A leading employee experience platform is seeking a Senior Director to manage the EMEA Customer Experience organization. This role requires a strategic leader to oversee Customer Success, Renewals, and People Science, ensuring alignment and operational excellence.
The ideal candidate has significant B2B SaaS experience, a proven record in managing leaders in a complex environment, and a deep understanding of the EMEA market dynamics. This position is based in London and involves both regional and global travel.
EMEA Head of Customer Experience & Growth employer: Culture Amp
Contact Detail:
Culture Amp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EMEA Head of Customer Experience & Growth
✨Tip Number 1
Network like a pro! Reach out to connections in the EMEA region, especially those in customer experience or SaaS. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Prepare for interviews by researching the company’s culture and values. We want you to align your experiences with their mission, showing them you’re not just a fit for the role but for the team too!
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've managed teams in complex environments, particularly in B2B SaaS. This will highlight your strategic thinking and operational excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace EMEA Head of Customer Experience & Growth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the specific skills and experiences that align with the EMEA Head of Customer Experience & Growth role. Highlight your B2B SaaS experience and any leadership roles you've held in complex environments.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share your passion for customer experience and how you can drive growth in the EMEA market.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use metrics and examples to demonstrate how you've successfully managed teams and improved customer success in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Culture Amp
✨Know Your EMEA Market
Make sure you brush up on the latest trends and dynamics in the EMEA market. Understanding regional nuances will show your potential employer that you're not just a strategic thinker but also someone who can adapt to local needs.
✨Showcase Your B2B SaaS Expertise
Prepare specific examples from your past experiences in B2B SaaS. Highlight how you've driven customer success and renewals, as well as any innovative strategies you've implemented to enhance customer experience.
✨Demonstrate Leadership Skills
Be ready to discuss your leadership style and how you've managed teams in complex environments. Use anecdotes that illustrate your ability to inspire and align teams towards common goals, especially in a diverse setting.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's vision for customer experience and growth in the EMEA region. This not only shows your interest but also gives you a chance to assess if the company aligns with your values and career goals.
