At a Glance
- Tasks: Manage daily operations of the Wolverhampton Service Centre and lead a dynamic team.
- Company: Join Culligan, a global leader in innovative water solutions with 80 years of experience.
- Benefits: Enjoy 23 days holiday, pension scheme, employee discounts, and ongoing learning opportunities.
- Other info: Great career progression opportunities in a supportive and flexible work environment.
- Why this job: Make a real impact by ensuring top-notch service delivery and team development.
- Qualifications: Strong leadership skills, problem-solving abilities, and a full driving licence required.
The predicted salary is between 30000 - 40000 £ per year.
Who are we? Our UK companies are proud to be part of the international Culligan group. We work to provide better water for our customers and consumers around the world. Culligan's complete line of drinking water solutions, water softeners and water filtration systems set the standard in the water industry. Today, Culligan is proud to have provided world‑class service and innovative water solutions for the last 80 years. At Culligan, we're committed to delivering state‑of‑the‑art products and water solutions that benefit our customers, while minimizing the impact on the environment.
Working within our busy Operations Team, the role is responsible for the daily running of the Wolverhampton Service Centre, ensuring SLAs and KPIs are met on a daily basis to deliver an effective service to our Customers within the Region. This role will be based from our Wolverhampton site, working Monday to Friday, days only. 40 hours a week between 7am - 5pm.
Responsibilities:- Ensuring effective and efficient delivery of all Operational Activities, including Bottled Water Machines to our customers
- Managing a team of people including Water Delivery Drivers, Technicians and Stock and Inventory Controllers
- Ensuring that SLAs are met on a daily basis including water deliveries, installations, services and repairs are actioned in a timely manner
- Ensuring all vehicles are compliant, working in close partnership with Fleet
- Working closely with Technical Training Managers, ensuring Technicians receive the appropriate training
- Ensure that stock levels are maintained within the Service Centre
- Ensure the team are using the ERP system correctly
- Meet the Service Centres objectives in relation to Health & Safety, Productivity, Compliance and People Development
- Support the recruitment processes
- Ability to support driver routing, working alongside the Supervisor
- Strong communication skills with the ability to inspire, motivate and manage a team
- Decisive and effective decision making, problem resolving and time management
- Demonstrate high levels of resilience, self‑motivated and flexible
- Proven record of managing a fast‑paced Operation
- Full driving licence
- Able to complete daily reporting
- National CPC
- Valid FLT Licence
- Knowledge of using a CRM system
- 23 days' holiday + Bank Holidays
- Company Pension scheme
- Company Sick Pay (after qualifying period)
- Cycle to Work scheme available
- Employee rewards and discounts
- Option to join Health Care Cash Plan
- 24/7 365-day access to Employee Assistance Programme through Health Assured
- Access to on‑going learning and development with our online learning platform
- Opportunity for career progression
- Onsite parking
Service Centre Manager in Wolverhampton employer: Culligan UK
Culligan is an exceptional employer, offering a supportive work culture that prioritises employee development and well-being. With a commitment to innovation in water solutions, employees benefit from ongoing training opportunities, a comprehensive benefits package including generous holiday allowance and health care options, and a collaborative environment that fosters teamwork and career progression. Located in Wolverhampton, the role of Service Centre Manager not only provides a chance to lead a dedicated team but also contributes to a sustainable mission that positively impacts the community.
StudySmarter Expert Advice🤫
We think this is how you could land Service Centre Manager in Wolverhampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Service Centre Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Culligan and understanding their values and products. Show them you’re not just another candidate; demonstrate your passion for providing better water solutions and how you can contribute to their mission.
✨Tip Number 3
Practice your communication skills! As a Service Centre Manager, you’ll need to inspire and manage a team. Role-play common interview questions with a friend or use online resources to refine your responses and boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Culligan team and ready to dive into the world of water solutions.
We think you need these skills to ace Service Centre Manager in Wolverhampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Centre Manager role. Highlight your experience in managing teams and operations, and don’t forget to mention any relevant skills that match the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for water solutions and how your background makes you the perfect fit for our team. Keep it engaging and personal!
Showcase Your Achievements:When detailing your work experience, focus on specific achievements that demonstrate your ability to meet SLAs and KPIs. Numbers speak volumes, so include metrics where possible to show your impact.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at Culligan UK
✨Know Your Stuff
Make sure you understand Culligan's products and services inside out. Familiarise yourself with their water solutions, filtration systems, and the importance of SLAs and KPIs in the service industry. This knowledge will show your genuine interest and help you answer questions confidently.
✨Showcase Your Leadership Skills
As a Service Centre Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on your communication skills and ability to motivate others. Think about specific situations where you resolved conflicts or improved team performance.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you handle challenges in a fast-paced environment. Prepare scenarios where you've made effective decisions under pressure or resolved operational issues. This will highlight your resilience and time management skills, which are crucial for this role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team's dynamics, the company's future goals, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
