At a Glance
- Tasks: Lead a dynamic team to ensure top-notch customer service and operational excellence.
- Company: Join Culligan, a global leader in innovative water solutions with 80 years of experience.
- Benefits: Enjoy a Monday to Friday schedule, generous holiday, and career progression opportunities.
- Other info: Be part of a supportive environment focused on continuous improvement and team collaboration.
- Why this job: Make a real impact by leading a team dedicated to providing better water solutions.
- Qualifications: Experience in customer service and strong leadership skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Who are We?
Our UK companies are proud to be part of the international Culligan group.
We work to provide better water for our customers & consumers around the world.
Culligan's complete line of drinking water solutions, water softeners & water filtration systems set the standard in the water industry.
Today, Culligan is proud to have provided world‑class service and innovative water solutions for the last 80 years.
At Culligan, we're committed to delivering state‑of‑the‑art products and water solutions that benefit our customers, while minimizing the impact on the environment.
The Team Leader supports and enables day‑to‑day CX performance—providing leadership, coordination, and oversight so workflows run smoothly, service is consistent, and team collaboration is effective.
Acting as a key point of CX leadership, the role clarifies priorities, balances workloads, and keeps people aligned to shared objectives, while driving tactical management and longer‑term improvements to processes, capability, and service standards.
- What this role involves
- Provide hands‑on support during absence, spikes, or operational pressure; maintain continuity of service; hold broad awareness of team workflows to reassign tasks and step in to protect service standards
- Hold broad awareness of team workflows to enable flexible redistribution of tasks
- Build strong working relationships across the team to support collaborative problem‑solving
- Encourage a "one team" mindset that strengthens shared ownership of outcomes
- Facilitate effective handovers and ensure priorities are clearly understood
- Lead daily team huddles or short stand‑ups to review current workload, challenges, and celebrate successes
- Apply and uphold clear processes, behaviours, and expectations across the team
- Identify operational variances or process gaps early and address them proactively
- Organise or support QA activity and ensure operational documentation is kept up to date
- Use end‑to‑end knowledge of operations to identify root causes of issues, to allow for proactive “feedback loop.”
- Drive continuous improvement by identifying inefficiencies and suggesting solutions
- Ensure important information is shared clearly and promptly across the team
- Translate operational priorities into clear, actionable instructions
- Escalate issues to the CX Manager early where necessary
- Identify skills, strengths, and development opportunities within the team
- Provide day‑to‑day coaching, feedback, and mentoring to build capability
- Allocate resources smartly based on changing priorities and demand levels
- Balance workloads across the team to maintain fairness and efficiency
- Reduce the need for emergency cover by forecasting needs early
- Use data (e. g., workload volumes, queues, SLAs, ageing) to guide decision‑making
- Provide the CX Manager with visibility of pressure points and emerging issues
- Offer practical recommendations based on daily operational experience
- Contribute to planning sessions, process reviews, and improvement initiatives
- Support development of KPIs, dashboards, and performance insights
Requirements
- Strong understanding of operational/customer service environments
- Ability to manage competing priorities with sound judgement
- Excellent communication and interpersonal skills
- Collaborative, solutions focused‑approach
- Able to coach, motivate, and develop others
- Comfortable with varied workloads and shifting priorities
- Key Attributes
- Proactive and adaptable
- Calm under pressure
- Strong organisational awareness
- Team first mindset
- Positive, supportive leadership style
- Attention to detail
- Continuous improvement mindset
Benefits
- Monday – Friday working pattern
- 23 days’ holiday + Bank Holidays
- Company Pension scheme
- Company Sick Pay (after qualifying period)
- Enhanced Paternity & Maternity benefits
- Shopping discounts + 24 hours access to Employee Assistance Programme + Volunteering Day
- Employee support network and mental health assistance
- Opportunity for career progression
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Operational Support Team Leader in Wolverhampton employer: Culligan UK
Culligan is an exceptional employer that prioritises the well-being and development of its employees. Located in Haydock, our Service Centre fosters a supportive work culture where team members are encouraged to grow through ongoing training and structured progression opportunities. With a focus on sustainability and customer service, we offer a rewarding career path for those looking to make a meaningful impact while enjoying generous benefits such as enhanced leave policies and a company pension scheme.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Support Team Leader in Wolverhampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Culligan UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Culligan UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Operational Support Team Leader in Wolverhampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Culligan UK:Your cover letter is your chance to shine! Tell us why you want to work at Culligan UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Culligan UK!
How to prepare for a job interview at Culligan UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
