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- Tasks: Deliver exceptional customer service and manage key accounts to ensure satisfaction.
- Company: Join Culligan, a leader in customer service excellence.
- Benefits: Sales commission, 23 days holiday, pension scheme, and employee discounts.
- Why this job: Be the go-to person for customers and make a real impact on their experience.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Onsite role in Wolverhampton with opportunities for growth and development.
The predicted salary is between 30000 - 42000 £ per year.
In this role, you will be at the forefront of delivering exceptional customer service within a specific industry sector, ensuring that every interaction aligns with or surpasses our established Service Level Agreements (SLAs). You will manage large, strategic customer accounts, cultivating strong and trusted relationships while understanding and addressing customer needs to guarantee satisfaction with Culligan's products and services. You will serve as the main point of contact for daily account management, resolving queries, and engaging proactively with customers to foster long-term retention, satisfaction, and growth of accounts.
Requirements:
- Deliver outstanding customer service with every interaction—whether it's through phone, email, or digital channels—while adhering to Culligan's high service standards and SLAs.
- Provide exceptional service by addressing customer inquiries and requests with professionalism and precision. This includes managing billing and payment questions, coordinating servicing, installations, and repairs, processing consumables orders, and facilitating contract amendments and account setups.
- Be the go-to person for addressing issues, conflicts, and escalations, ensuring that solutions are swift and effective to keep our customers delighted.
- Diligently document every customer interaction and activity in Salesforce and other pertinent systems.
- Cultivate and nurture one-on-one relationships with key customer contacts while working in close collaboration with our Key Account Executives.
- Facilitate seamless service delivery by coordinating with Customer Service, Field Operations, Delivery, and Operations teams to fulfill customer commitments.
- Engage in regular check-ins with customers and decision-makers to discuss needs, share valuable insights, and resolve any potential roadblocks.
- Prepare and maintain essential management data and master activities, including expenditure reports and asset information.
- Spot at-risk accounts through careful data analysis and create action plans to prevent churn.
- Conduct routine assessments of account health, evaluating service level performance, profitability, payment histories, invoicing, and debts.
- Take initiative in discovering opportunities for process enhancements and account growth.
- Regularly maintain and update customer portals to ensure all customer information is accurate and up-to-date.
Please note this role is based onsite at our office in Wolverhampton, Monday - Friday.
Benefits:
- Sales Commission scheme
- 23 days' holiday + Bank Holidays
- Company Pension scheme
- Cycle to Work scheme available
- Employee rewards and discounts
- Option to join Health Care Cash Plan
- 24/7 365-day access to Employee Assistance Programme through Health Assured
- Access to ongoing learning and development with our online learning platform
- Free onsite parking
- Life Assurance
Key Account Support Executive in Wolverhampton employer: Culligan UK
Contact Detail:
Culligan UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Support Executive in Wolverhampton
✨Tip Number 1
Get to know the company inside out! Research Culligan's values, products, and customer service approach. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers daily, make sure you're comfortable talking about how you can deliver exceptional service. Role-play with a friend or use our StudySmarter platform to refine your pitch.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral—definitely a win!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Culligan team and ready to dive into that Key Account Support Executive role.
We think you need these skills to ace Key Account Support Executive in Wolverhampton
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in delivering top-notch customer service. We want to see how you've gone above and beyond to meet customer needs, so share specific examples that demonstrate your ability to handle inquiries and resolve issues effectively.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the key responsibilities and requirements mentioned in the job description. This shows us that you’re genuinely interested in the role and understand what it entails.
Be Proactive in Your Approach: In your application, let us know how you’ve taken initiative in past roles. Whether it’s improving processes or building relationships with clients, we love candidates who are proactive and can think on their feet!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at Culligan UK
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Understand what exceptional service looks like and be ready to share examples of how you've delivered it in the past. This role is all about managing relationships, so showing that you can handle queries with professionalism will set you apart.
✨Familiarise Yourself with Culligan's Products
Do some homework on Culligan's products and services. Knowing the ins and outs of what they offer will help you answer questions confidently and demonstrate your genuine interest in the company. Plus, it’ll show that you’re proactive and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during your interview. Think about potential challenges you might encounter in this role, such as handling difficult customers or resolving conflicts. Prepare structured responses using the STAR method (Situation, Task, Action, Result) to showcase your problem-solving skills.
✨Show Your Team Spirit
Since this role involves collaborating with various teams, be prepared to discuss your experience working in a team environment. Highlight instances where you’ve successfully coordinated with others to achieve a common goal. This will demonstrate that you understand the importance of teamwork in delivering exceptional service.
