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- Tasks: Deliver top-notch customer service and resolve queries via calls and Salesforce.
- Company: Join Culligan UK Ltd, the leading experts in drinking water solutions.
- Benefits: Enjoy 23 days holiday, a pension scheme, and ongoing learning opportunities.
- Why this job: Be part of a team that puts customers first and drives business success.
- Qualifications: Strong communication skills and IT literacy are essential.
- Other info: Flexible working hours with a supportive work environment.
The predicted salary is between 30000 - 42000 £ per year.
Here at Culligan UK Ltd we have developed a culture of putting our customers at the heart of everything we do and that has been vital in driving us to becoming the UK's leading specialists at providing drinking water solutions. As a Customer Service Advisor, your primary responsibility will be to provide excellent service to all Culligan UK Customers via our responsive contact service. In this first line role, we will provide assistance to a wide range of customer queries, from invoice help and water orders to repairs & services. Through working closely with Customer Experience Managers and wider departments, you will play a pivotal role in developing strong customer relationships whilst driving continued business success.
Working Hours: Monday-Friday 8:45am-17:00pm
Key Responsibilities:
- Provide excellent customer service via inbound calls and Salesforce cases.
- Resolve customer queries efficiently at first contact wherever possible.
- Contribute to Net Promoter Score (NPS) and overall Customer Satisfaction by delivering a positive experience.
- Accurately log and manage cases in Salesforce, ensuring timely follow-up and resolution.
- Collaborate with internal teams to escalate and resolve complex issues.
- Ensure relevant systems and data are accurately updated.
- Maintain up-to-date knowledge of products, services, and processes.
Requirements:
- Excellent communication and problem-solving skills.
- Ability to work well independently & as part of a team.
- IT Literate - Good experience working with Microsoft Office Suite.
- Ability to handle diverse & competing priorities.
Benefits:
- 23 Days Holiday + Bank Holidays.
- Company Pension Scheme.
- Company Sick pay (after qualifying period).
- Cycle to Work Scheme Available.
- Employee Reward & Discount Platform.
- 24/7 access to Employee Assistance Program through Health Assured.
- Access to ongoing learning and development via our online learning platforms.
- Onsite parking available.
- Life Assurance Scheme.
Customer Service Advisor in Wolverhampton employer: Culligan UK
Contact Detail:
Culligan UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Wolverhampton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Culligan UK Ltd. Understand their values and how they put customers first. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling queries during the interview and demonstrate your problem-solving skills.
✨Tip Number 3
Show off your tech skills! Since you'll be using Salesforce and Microsoft Office, make sure to highlight any relevant experience you have with these tools. If you can, mention specific examples of how you've used them to improve customer service in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself fresh in their minds and shows that you’re keen on the role.
We think you need these skills to ace Customer Service Advisor in Wolverhampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your experience in customer service and any relevant skills that match what we're looking for, like problem-solving and communication.
Show Your Passion: Let us know why you're excited about working with Culligan UK Ltd. Share your enthusiasm for providing excellent customer service and how you can contribute to our mission of putting customers at the heart of everything we do.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let us know who you are!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Culligan UK
✨Know Your Customer Service Basics
Brush up on the fundamentals of excellent customer service. Be ready to discuss how you would handle common customer queries and complaints, as this role is all about providing top-notch support. Think about examples from your past experiences that showcase your problem-solving skills.
✨Familiarise Yourself with Salesforce
Since you'll be using Salesforce to manage customer cases, it’s a good idea to get comfortable with it before the interview. If you have experience with similar CRM systems, be prepared to talk about that too. Highlighting your IT literacy will show that you can adapt quickly.
✨Demonstrate Team Spirit
This role involves collaborating with various teams, so be ready to share examples of how you've worked well in a team setting. Discuss how you’ve contributed to team success in the past and how you handle diverse priorities while keeping the customer at the heart of your work.
✨Show Enthusiasm for Continuous Learning
Culligan UK values ongoing learning and development, so express your eagerness to grow within the company. Mention any relevant courses or training you've undertaken, and be open about your desire to learn more about their products and services to better serve customers.
