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For Companies At a Glance
- Tasks: Engage with customers to resolve issues and enhance their experience.
- Company: Join Culligan UK Limited, a leader in customer service excellence.
- Benefits: Enjoy 23 days holiday, pension scheme, and employee discounts.
- Why this job: Make a real difference by helping customers stay loyal and satisfied.
- Qualifications: Strong communication skills and a passion for exceptional service.
- Other info: Fixed-term contract with opportunities for learning and development.
The predicted salary is between 30000 - 42000 £ per year.
At Culligan UK Limited, our focus is on delivering exceptional customer experiences that lead to long-lasting relationships. We are looking for a dedicated Customer Retention Executive to join our team and play a pivotal role in retaining our valued customers. As a Customer Retention Executive you will be responsible for engaging with customers who are considering leaving or have expressed dissatisfaction. The role focuses on delivering outstanding customer service, resolving issues effectively, and creating positive experiences that encourage customers to stay loyal to the brand. This is a 12 month Fixed Term Contract role, based on-site, Monday - Friday. Hours: 08:45 - 17:00.
Key Responsibilities
- Proactively contact customers who have signaled intent to cancel or downgrade services, understanding their concerns and needs.
- Use empathy, problem-solving, and negotiation skills to retain customers by offering tailored solutions and alternatives.
- Investigate and resolve complaints promptly, ensuring a positive outcome for the customer.
- Build trust and rapport with customers through clear communication and a customer‑first approach.
- Monitor retention metrics, identify trends, and provide feedback to improve processes and reduce churn.
- Work closely with Customer Service, Sales, and Product teams to address recurring issues and enhance customer experience.
- Ensure all interactions adhere to company policies and regulatory requirements.
- Maintain up-to-date knowledge of all Culligan products and services to effectively communicate benefits to customers.
- Utilise CRM systems to track customer interactions and retention strategies.
- Conduct follow‑up communication with retained customers to ensure satisfaction.
- Promote the Culligan brand and values through positive engagement with customers.
Requirements
- Strong interpersonal and communication skills.
- Excellent problem‑solving and negotiation abilities.
- Ability to remain calm under pressure and handle challenging conversations.
- Customer‑centric mindset with a passion for delivering exceptional service.
- Analytical skills to interpret data and identify improvement opportunities.
Benefits
- 23 days' holiday + Bank Holidays.
- Company Pension scheme.
- Company Sick Pay (after qualifying period).
- Cycle to Work scheme available.
- Employee rewards and discounts.
- Option to join Health Care Cash Plan.
- 24/7 365‑day access to Employee Assistance Programme through Health Assured.
- Access to ongoing learning and development with our online learning platform.
- Free onsite parking.
- Life Assurance.
Customer Retention Executive in Wolverhampton employer: Culligan UK
Contact Detail:
Culligan UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Retention Executive in Wolverhampton
✨Tip Number 1
Get to know the company inside out! Research Culligan UK Limited, their products, and their customer service approach. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since the role is all about engaging with customers, try role-playing scenarios with friends or family. This will help you feel more confident in handling tricky conversations and showcasing your problem-solving abilities.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to get insider tips about the company culture and what they value in a Customer Retention Executive. Plus, it could give you a leg up in the application process!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team at Culligan UK Limited.
We think you need these skills to ace Customer Retention Executive in Wolverhampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Retention Executive. Highlight your customer service experience and any relevant skills like problem-solving and negotiation. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer retention and how your skills align with our mission at Culligan. Be genuine and let your personality come through!
Showcase Your Communication Skills: Since this role is all about engaging with customers, make sure your application reflects your strong communication skills. Use clear and concise language, and don’t shy away from sharing examples of how you've successfully resolved customer issues in the past.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Culligan UK
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service principles. Understand how to engage with customers who are unhappy and think about examples from your past experiences where you successfully resolved issues. This will show that you’re ready to tackle the challenges of the role.
✨Showcase Your Empathy Skills
During the interview, demonstrate your ability to empathise with customers. Share specific stories where you listened to a customer's concerns and how you addressed them. This will highlight your customer-centric mindset, which is crucial for a Customer Retention Executive.
✨Familiarise Yourself with Culligan Products
Make sure you know the ins and outs of Culligan's products and services. Being able to discuss their benefits confidently will impress the interviewers and show that you're genuinely interested in the company and its offerings.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer scenarios. Prepare by thinking through potential problems and your approach to resolving them. This will demonstrate your problem-solving skills and your ability to remain calm under pressure.
