Technical Support Executive
Technical Support Executive

Technical Support Executive

Wolverhampton Full-Time 24000 - 36000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Support customers with water dispenser issues and troubleshoot problems over the phone.
  • Company: Join Culligan UK Limited, the leading specialists in drinking water solutions.
  • Benefits: Enjoy 23 days' holiday, a pension scheme, employee discounts, and ongoing learning opportunities.
  • Why this job: Be part of a fun team dedicated to delivering exceptional customer experiences.
  • Qualifications: 2+ years in customer service, excellent communication skills, and Microsoft 365 experience required.
  • Other info: Free onsite parking and access to a 24/7 Employee Assistance Programme.

The predicted salary is between 24000 - 36000 £ per year.

Here at Culligan UK Limited, we have developed a culture of putting our customers at the heart of everything we do, and that has been the engine that has driven us to becoming the UK's leading specialists at providing drinking water solutions.

Working in a team of Technical Support Executives, you will support the delivery of Culligan's vision of providing an easy and effortless experience for our customers in getting it right the first time. Assisting our customers when their water dispensers are not behaving, you will carry out troubleshooting checks to try and resolve the issue over the phone and get the machine running again. Raising work orders for engineer callouts, actioning servicing requests, and confirming attendance dates are all part of the daily jobs, as well as providing help and advice on our product range. This is a busy team looking after our customers both reactively and proactively by phone and email.

Requirements:

  • 2+ years of customer experience in either a call centre or customer-facing environment
  • Excellent communication and problem-solving skills
  • Ability to work independently and in a team
  • Microsoft 365 experience
  • Good computer skills

Join Us: If you're passionate about delivering great customer experiences and want to be part of a fun and dynamic team, we'd love to hear from you! Apply now by sending your CV!

Benefits:

  • 23 days' holiday + Bank Holidays (Pro Rata)
  • Christmas holiday Shutdown
  • Company Pension scheme
  • Company Sick Pay (after qualifying period)
  • Cycle to Work scheme available
  • Employee rewards and discounts
  • Option to join Health Care Cash Plan
  • 24/7 365-day access to Employee Assistance Programme through Health Assured
  • Access to on-going learning and development with our online learning platform
  • Free onsite parking
  • Life Assurance

Technical Support Executive employer: Culligan UK

Culligan UK Limited is an exceptional employer that prioritises customer satisfaction and fosters a supportive work environment for its Technical Support Executives. With a strong emphasis on employee growth through ongoing learning opportunities, competitive benefits including a generous holiday allowance and health care options, and a vibrant team culture, Culligan offers a rewarding career path in the heart of the UK's leading drinking water solutions provider.
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Contact Detail:

Culligan UK Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Technical Support Executive

✨Tip Number 1

Familiarise yourself with Culligan's products and services. Understanding the technical aspects of their water dispensers will not only help you troubleshoot effectively but also demonstrate your genuine interest in the role during any discussions.

✨Tip Number 2

Brush up on your communication skills, especially over the phone. Since you'll be assisting customers directly, practice clear and concise explanations to ensure you can guide them through troubleshooting steps smoothly.

✨Tip Number 3

Showcase your problem-solving abilities by preparing examples from your past experiences. Think of specific instances where you resolved customer issues effectively, as this will highlight your capability to handle similar situations at Culligan.

✨Tip Number 4

Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the application process.

We think you need these skills to ace Technical Support Executive

Customer Service Skills
Excellent Communication Skills
Problem-Solving Skills
Technical Troubleshooting
Ability to Work Independently
Team Collaboration
Microsoft 365 Proficiency
Good Computer Skills
Time Management
Attention to Detail
Adaptability
Multitasking
Empathy
Conflict Resolution

Some tips for your application 🫡

Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Technical Support Executive position. Tailor your application to highlight relevant experience in customer service and technical troubleshooting.

Highlight Relevant Experience: In your CV, emphasise your 2+ years of customer experience, particularly in call centre or customer-facing roles. Provide specific examples of how you've successfully resolved customer issues and improved their experience.

Showcase Communication Skills: Since excellent communication is crucial for this role, ensure your application reflects your ability to communicate clearly and effectively. Consider including examples of how you've used these skills in previous positions.

Tailor Your CV and Cover Letter: Customise your CV and cover letter to align with Culligan's values and the job requirements. Mention your familiarity with Microsoft 365 and any other relevant computer skills that would benefit the role.

How to prepare for a job interview at Culligan UK

✨Showcase Your Customer Service Skills

Since the role focuses heavily on customer interaction, be prepared to share specific examples of how you've successfully handled customer issues in the past. Highlight your problem-solving abilities and how you ensured a positive experience for the customer.

✨Familiarise Yourself with the Product Range

Before the interview, take some time to research Culligan's products and services. Understanding their offerings will not only help you answer questions more effectively but also demonstrate your genuine interest in the company and its mission.

✨Practice Troubleshooting Scenarios

Given that the role involves troubleshooting water dispensers, it would be beneficial to practice common technical issues and how you would resolve them. This will show your potential employer that you are proactive and ready to tackle challenges head-on.

✨Emphasise Teamwork and Independence

The job requires both independent work and collaboration within a team. Be ready to discuss how you balance these two aspects in your previous roles, providing examples of successful teamwork as well as instances where you took initiative on your own.

Technical Support Executive
Culligan UK
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