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- Tasks: Supervise daily operations and lead a dynamic service team to ensure customer satisfaction.
- Company: Join Culligan, a leader in innovative water solutions with 80 years of experience.
- Benefits: Enjoy 25 days holiday, a pension scheme, and shopping discounts.
- Why this job: Make a real impact by leading a team that delivers essential water services.
- Qualifications: Strong leadership skills and experience in managing teams in fast-paced environments.
- Other info: Great career progression opportunities and a supportive work culture.
The predicted salary is between 36000 - 60000 £ per year.
Who are we? Our UK companies are proud to be part of the international Culligan group. We work to provide better water for our customers & consumers around the world. Culligan's complete line of drinking water solutions, water softeners & water filtration systems set the standard in the water industry. Today, Culligan is proud to have provided world-class service and innovative water solutions for the last 80 years. At Culligan, we're committed to delivering state‑of‑the‑art products and water solutions that benefit our customers, while minimizing the impact on the environment.
As a pivotal member of our Operations Team, the Service Centre Supervisor is responsible for overseeing the daily activities within the Dewsbury Service Centre. This role ensures that operational processes run smoothly, staff are supported and engaged, and customer expectations are consistently met.
Responsibilities of Service Centre Supervisor:- Supervise daily operations ensuring efficiency and compliance with SLAs
- Lead and motivate the service team including Water Delivery Drivers and Technicians
- Assist in training and development of staff to meet operational standards
- Coordinate deliveries, installations, and maintenance services for optimal customer satisfaction
- Manage stock levels and assist with inventory control
- Work closely with management to achieve departmental goals and objectives
- Support team members with issues and concerns in daily operations
- Ensure health and safety compliance within the service centre
- Contribute to performance reviews and recruitment processes
- Strong leadership and communication skills
- Ability to work in a fast‑paced environment and make effective decisions
- Experience in managing teams, preferably in operations or service‑oriented roles
- Organisational skills to maintain smooth daily operations
- Proficient in daily reporting and data analysis
- Monday - Friday working pattern
- 25 days' holiday + Bank Holidays
- Company Pension scheme
- Company Sick Pay (after qualifying period)
- Enhanced Paternity & Maternity benefits
- Shopping discounts + 24 hours access to Employee Assistance Programme + Volunteering Day
- Employee support network and mental health assistance
- Opportunity for career progression
Service Centre Supervisor employer: Culligan UK
Contact Detail:
Culligan UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Centre Supervisor
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Culligan on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Service Centre Supervisor.
✨Tip Number 2
Prepare for the interview by practising common questions related to leadership and operations. We should be ready to share specific examples of how we've motivated teams or improved processes in previous roles.
✨Tip Number 3
Show our passion for water solutions! Research Culligan’s products and services, and think about how we can contribute to their mission of providing better water. This will help us stand out as candidates who truly care.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in being part of the Culligan team.
We think you need these skills to ace Service Centre Supervisor
Some tips for your application 🫡
Show Your Leadership Skills: As a Service Centre Supervisor, we want to see your leadership flair! Highlight any experience you have in managing teams and how you've motivated others to achieve their best. Share specific examples that demonstrate your ability to lead in a fast-paced environment.
Tailor Your Application: Make sure your application speaks directly to the job description. We love it when candidates take the time to align their skills and experiences with what we're looking for. Use keywords from the job description to show us you're the perfect fit!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your passion for the role shines through without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Culligan!
How to prepare for a job interview at Culligan UK
✨Know Your Stuff
Before the interview, make sure you understand Culligan's mission and values. Familiarise yourself with their products and services, especially those related to water solutions. This will show your genuine interest in the company and help you answer questions more effectively.
✨Showcase Your Leadership Skills
As a Service Centre Supervisor, you'll need strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or improved operations. Be ready to discuss how you motivate and support your team, as this is crucial for the role.
✨Demonstrate Problem-Solving Abilities
Think of specific challenges you've faced in previous roles and how you resolved them. Culligan values efficiency and customer satisfaction, so be prepared to share how you've handled operational issues or improved service delivery in a fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team's dynamics, the company's future goals, or how they measure success in the Service Centre. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
