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- Tasks: As a Retentions Advisor, you'll ensure customer satisfaction and retention for Key and Managed accounts.
- Company: Join Culligan, a leader in IT Services and Consulting, dedicated to customer success.
- Benefits: Enjoy 23 days' holiday, a pension scheme, employee discounts, and ongoing learning opportunities.
- Why this job: Make a real impact on customer relationships and company growth while developing your skills.
- Qualifications: Strong negotiation skills and expertise in customer retention are essential; great communication is key.
- Other info: This is an entry-level, full-time role with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
We are excited to welcome an enthusiastic and motivated Retentions Advisor to join our Customer Success team here at Culligan! As a Retentions Advisor, your primary responsibility is collaborating closely with all Customer Success Teams to safeguard our customer database within our Key and Managed account combined portfolio. You will ensure customer satisfaction, customer retention, and long-term loyalty is at the forefront.
This role is vital in ensuring the success and longevity of our Key and Managed accounts. Your proactive approach to account health, customer experience, and retention will directly impact the company's growth and revenue. Through working closely with Customer Success Managers and other teams, you will play a pivotal role in fostering strong customer relationships and driving mutual success.
What this role involves:- Conducting regular and thorough account health assessments for Key and Managed accounts
- Identifying opportunities for improvement and growth, proactively addressing potential issues
- Proactively manage unearthed customer-impacting issues to a resolution to safeguard the portfolio
- Identifying at-risk accounts and formulate action plans to mitigate churn risks
- Acting as a trusted partner for our Managed and Key Accounts - building rapport with key contacts
- Collaborating with Customer Success Teams to create exceptional customer experience
- Working closely with cross-functional teams to align strategies and ensure a unified customer experience
- Remaining considerate of all workstream business objectives and commercials
- Identifying customer advocates within the portfolio to leverage their support in driving growth and referrals
- Gathering customer feedback and share it with relevant teams for improvement and service enhancement
- Strong negotiation skills at a B2B level
- Expertise in Customer Retention
- Strong oral and written skills, building and leading rapport at all levels internally and externally
- Ability to handle diverse and competing priorities against a deadline
- 23 days' holiday + Bank Holidays
- Company Pension scheme
- Company Sick Pay (after qualifying period)
- Cycle to Work scheme available
- Employee rewards and discounts
- Option to join Health Care Cash Plan
- 24/7 365-day access to Employee Assistance Programme through Health Assured
- Access to ongoing learning and development with our online learning platform
- Free onsite parking
- Life Assurance
Retention Advisor Managed Accounts employer: Culligan UK
Contact Detail:
Culligan UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retention Advisor Managed Accounts
✨Tip Number 1
Familiarise yourself with the key metrics of customer retention. Understanding how to assess account health and identify at-risk accounts will show your proactive approach, which is crucial for this role.
✨Tip Number 2
Network with professionals in customer success and retention roles. Engaging with others in the industry can provide insights into best practices and may even lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss specific strategies you've used in the past to improve customer satisfaction and retention. Highlighting your negotiation skills and ability to build rapport will be key during any discussions.
✨Tip Number 4
Research Culligan's customer base and their needs. Tailoring your understanding of their services and how you can enhance customer experience will demonstrate your commitment and fit for the role.
We think you need these skills to ace Retention Advisor Managed Accounts
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer retention and account management. Use specific examples that demonstrate your negotiation skills and ability to build rapport with clients.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your proactive approach aligns with Culligan's goals for customer satisfaction and retention.
Showcase Relevant Skills: Emphasise your strong oral and written communication skills. Provide examples of how you've successfully managed customer relationships and resolved issues in previous roles.
Research the Company: Familiarise yourself with Culligan's services and values. Understanding their customer success strategies will help you tailor your application and show that you're genuinely interested in contributing to their team.
How to prepare for a job interview at Culligan UK
✨Showcase Your Customer Retention Skills
Make sure to highlight your experience and strategies in customer retention during the interview. Discuss specific examples where you've successfully improved customer satisfaction and loyalty, as this role heavily focuses on safeguarding customer relationships.
✨Demonstrate Proactive Problem-Solving
Prepare to discuss how you've identified and resolved potential issues in previous roles. This will show your proactive approach to account health and your ability to mitigate churn risks, which is crucial for the Retentions Advisor position.
✨Build Rapport with Interviewers
Since building strong relationships is key in this role, practice establishing rapport with your interviewers. Use active listening and engage in a friendly manner to demonstrate your interpersonal skills and ability to connect with others.
✨Familiarise Yourself with Cross-Functional Collaboration
Understand the importance of working closely with various teams to create a unified customer experience. Be ready to share examples of how you've collaborated with different departments in the past to achieve common goals.
