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- Tasks: Support National Account Customers with day-to-day account management and relationship building.
- Company: Join Culligan, a leader in IT services and consulting, dedicated to customer success.
- Benefits: Enjoy 23 days' holiday, a pension scheme, employee discounts, and ongoing learning opportunities.
- Why this job: Make a real impact on customer experience and company growth while developing your skills.
- Qualifications: Strong negotiation and customer retention skills; excellent communication abilities required.
- Other info: Entry-level position with opportunities for professional development and a supportive team environment.
The predicted salary is between 28800 - 43200 ÂŁ per year.
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We\’re excited to welcome an enthusiastic and motivated National Account Support Advisor to join our Managed Accounts team here at Culligan!
Within this role you will be assisting our National Account Customers to thrive through dedicated day-to-day Account Management. Working with the National Account Support Manager, this role provides a support network for the National Account Sales Executives within the sales function of Culligan ensuring their customers and ongoing requirements are executed timely and accurately to ensure a positive Customer Experience.
This role is vital in ensuring the success and longevity of our National Accounts within the Managed Accounts Department. Your proactive approach to account health, customer experience, and retention will directly impact the company\’s growth and revenue.
Requirements
What this role involves:
- Building and maintaining meaningful relationships with key contacts/DMs within your customer portfolio.
- Acting as a direct contact for customers in your portfolio, ensuring satisfactory resolution of all needs
- Achieving and exceeding Unit and Consumable revenue growth targets for the allocated customer pool
- Working with interdependent teams to encourage customers to use automated/digital working methods
- Serving as a trusted KAM partner to enable increased performance and optimisation of the portfolio(s)
- Governance of CRM/ERP updates, ensuring pipeline, lead source and customer data remain current.
- Owning and develop internal stakeholder relationships to support the needs of the KAM and customers.
- Monitoring Rebate Schemes, ensuring monthly accruals are executed timely and accurately by Finance
- Collaborating with the customer and Cash Collection team to prevent growing balances and aged debt
- Highlighting price errors to reduce invoice queries and credit notes whilst ensuring goods are charged.
- Assisting with review meetings in partnership with KAM, ensuring escalations are handled with priority
- Supporting with price/tactical increase activities to defend the targeted revenue gain and relationships
- Supporting your team and Line Manager in the delivery of business objectives
- Maintaining strong communications with customers, all departments, and colleagues
- Complying with and suggest improvements to the customer journey, policies, and processes
- Positively promote the brand and company mission, living by and promoting our company values
What we\’re looking for:
- Strong negotiation skills at a B2B level
- Expertise in Customer Retention
- Strong oral and written skills, building and leading rapport at all levels internally and externally
- Ability to handle diverse and competing priorities against a deadline
Benefits
- 23 days\’ holiday + Bank Holidays
- Company Pension scheme
- Company Sick Pay (after qualifying period)
- Cycle to Work scheme available
- Employee rewards and discounts
- Option to join Health Care Cash Plan
- 24/7 365-day access to Employee Assistance Programme through Health Assured
- Access to on-going learning and development with our online learning platform
- Free onsite parking
- Life Assurance
Seniority level
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Seniority level
Entry level
Employment type
-
Employment type
Temporary
Job function
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Job function
Customer Service
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Industries
IT Services and IT Consulting
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National Account Support Advisor employer: Culligan UK
Contact Detail:
Culligan UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land National Account Support Advisor
✨Tip Number 1
Familiarise yourself with Culligan's products and services. Understanding the specifics of what they offer will help you engage more effectively with potential customers and demonstrate your commitment to their success.
✨Tip Number 2
Network with current employees or industry professionals who have experience in account management. They can provide valuable insights into the company culture and expectations, which can give you an edge during interviews.
✨Tip Number 3
Prepare to discuss your negotiation skills and customer retention strategies in detail. Think of specific examples from your past experiences that showcase your ability to build relationships and resolve issues effectively.
✨Tip Number 4
Stay updated on industry trends and best practices in account management. This knowledge will not only help you in interviews but also show your proactive approach to professional development and customer service.
We think you need these skills to ace National Account Support Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the National Account Support Advisor position. Tailor your application to highlight how your skills and experiences align with these aspects.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in account management, customer service, or B2B negotiations. Use specific examples to demonstrate your ability to build relationships and manage customer needs effectively.
Showcase Communication Skills: Since strong oral and written communication skills are essential for this role, ensure your application reflects your ability to communicate clearly and professionally. Consider including examples of how you've successfully communicated with clients or stakeholders in the past.
Tailor Your Cover Letter: Craft a personalised cover letter that not only expresses your enthusiasm for the role but also addresses how you can contribute to Culligan's goals. Mention your proactive approach to customer experience and retention, as these are crucial for the position.
How to prepare for a job interview at Culligan UK
✨Know the Company and Its Values
Before your interview, take some time to research Culligan and understand its mission and values. This will help you align your answers with what the company stands for and demonstrate your enthusiasm for being part of their team.
✨Prepare for Customer Scenarios
As a National Account Support Advisor, you'll be dealing with customer relationships daily. Prepare examples of how you've successfully managed customer issues or built strong relationships in the past. This will showcase your expertise in customer retention and negotiation skills.
✨Familiarise Yourself with CRM Tools
Since the role involves governance of CRM/ERP updates, it’s beneficial to have a basic understanding of these systems. If you have experience with any CRM tools, be ready to discuss how you used them to manage customer data effectively.
✨Show Your Proactive Approach
The job requires a proactive approach to account health and customer experience. Be prepared to discuss how you’ve taken initiative in previous roles to improve processes or enhance customer satisfaction, as this will highlight your suitability for the position.