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- Tasks: Drive revenue growth by managing key customer accounts and spotting upsell opportunities.
- Company: Join a dynamic team focused on enhancing customer relationships and satisfaction.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Other info: Opportunity to collaborate with various teams and grow your career.
- Why this job: Make a real impact by leading a team and fostering long-lasting client relationships.
- Qualifications: Strong communication skills and experience in account management or customer service.
The predicted salary is between 40000 - 50000 £ per year.
The Key Account Support Manager plays a crucial role in fueling revenue growth and enhancing profitability across our existing customer accounts by spotting and capitalising on upsell and cross‑sell opportunities. In this position, you'll oversee the customer relationship throughout their lifecycle, serving as the trusted single point of contact while ensuring a smooth experience through proactive issue resolution, effective complaint management, and diligent oversight of invoicing and debt performance. Additionally, you will lead and cultivate a dynamic team of 3‑5 Account Support Executives, empowering them to deliver outstanding customer service, achieve commercial success, and foster long‑lasting client relationships.
Requirements
- Forge robust, multi‑tiered connections with our valued customers to stimulate account growth (including revenue, profit, and MIF), while enhancing customer satisfaction and retention.
- Craft and implement tailored Account Development Plans (ADPs) for our key accounts, detailing strategies for growth, retention, and service excellence.
- Spot and initiate upsell and cross‑sell opportunities throughout our diverse product range to boost sales and elevate revenue and margins.
- Take the lead on resolving customer issues, managing escalations, and handling complaints to ensure favorable outcomes.
- Conduct comprehensive account reviews (monthly or quarterly) in collaboration with clients to uncover opportunities for service enhancement and to evaluate invoicing, payment, and debt health.
- Deliver consistent reports on account performance, including sales figures, revenue metrics, and customer insights.
- Establish strong internal partnerships with teams in Customer Experience, Sales Operations, Marketing, Bid Management, Supply Chain, and Field Operations.
- Assist in commercial negotiations to secure new business deals and renew existing contracts with customers.
- Ensure the accuracy and current status of Salesforce and CRM data, reflecting account activities and opportunity pipelines effectively.
Key Account In Life Manager employer: Culligan UK
Contact Detail:
Culligan UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account In Life Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more connections we make, the better our chances of landing that Key Account Support Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their products, values, and recent news. We want to show them that we’re not just another candidate; we’re genuinely interested in their success and how we can contribute to it.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. Focus on articulating how our skills align with the job description, especially around customer relationship management and upselling strategies. Let’s nail those responses!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar names when we’re reviewing candidates. Let’s get our foot in the door together!
We think you need these skills to ace Key Account In Life Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Key Account Support Manager role. Highlight your experience in customer relationship management and any relevant achievements that showcase your ability to drive revenue growth and enhance customer satisfaction.
Showcase Your Team Leadership Skills: Since you'll be leading a team of Account Support Executives, it's essential to demonstrate your leadership abilities. Share examples of how you've empowered teams in the past and how you plan to cultivate a dynamic environment that fosters outstanding customer service.
Highlight Problem-Solving Abilities: In this role, you'll need to manage escalations and resolve customer issues effectively. Use your application to illustrate your problem-solving skills with specific examples of how you've turned challenges into opportunities for growth and client satisfaction.
Apply Through Our Website: We encourage you to submit your application through our website. This way, we can ensure your application is reviewed promptly and you get the best chance to shine in front of our hiring team!
How to prepare for a job interview at Culligan UK
✨Know Your Accounts
Before the interview, dive deep into the company’s key accounts. Understand their business model, challenges, and how they can benefit from upselling and cross-selling. This knowledge will help you demonstrate your ability to forge robust connections and craft tailored Account Development Plans.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've resolved customer issues in the past. Highlight your proactive approach to complaint management and how it led to positive outcomes. This will show that you can handle escalations effectively and ensure customer satisfaction.
✨Team Leadership Experience
Since you'll be leading a team of Account Support Executives, share your experiences in empowering teams. Talk about how you've motivated others to deliver outstanding service and achieve commercial success. This will illustrate your capability to cultivate a dynamic team environment.
✨Data-Driven Insights
Familiarise yourself with key performance metrics related to account management. Be ready to discuss how you’ve used data to evaluate account performance and identify opportunities for growth. This will demonstrate your analytical skills and your ability to deliver consistent reports on account health.