At a Glance
- Tasks: Manage daily operations of the Haydock Service Centre and lead a dynamic team.
- Company: Join Culligan, a leader in innovative water solutions with 80 years of experience.
- Benefits: Enjoy 23 days holiday, pension scheme, employee discounts, and career progression opportunities.
- Other info: Flexible working hours with ongoing learning and development opportunities.
- Why this job: Make a real impact by ensuring excellent service delivery and team development.
- Qualifications: Strong communication skills and experience in managing fast-paced operations required.
The predicted salary is between 36000 - 60000 £ per year.
Who are we? Our UK companies are proud to be part of the international Culligan group. We work to provide better water for our customers & consumers around the world. Culligan's complete line of drinking water solutions, water softeners & water filtration systems set the standard in the water industry. Today, Culligan is proud to have provided world-class service and innovative water solutions for the last 80 years. At Culligan, we're committed to delivering state-of-the-art products and water solutions that benefit our customers, while minimizing the impact on the environment.
Working within our busy Operations Team, the role is responsible for the daily running of the Haydock Service Centre, ensuring SLAs and KPIs are met on a daily basis to deliver an effective service to our Customers within the Region. This role will be based from our Haydock site, working Monday to Friday, days only. 40 hours a week between 7am - 5pm.
Responsibilities:
- Ensuring effective and efficient delivery of all Operational Activities, including Point of Use Water Machines and Bottled Water Machines to our customers.
- Managing a team of people including Water Delivery Drivers, Technicians and Stock and Inventory Controllers.
- Ensuring that SLAs are met on a daily basis including water deliveries, installations, services and repairs are actioned in a timely manner.
- Ensuring all vehicles are compliant, working in close partnership with Fleet.
- Working closely with Technical Training Managers, ensuring Technicians receive the appropriate training.
- Ensure that stock levels are maintained within the Service Centre.
- Ensure the team are using the ERP system correctly.
- Meet the Service Centre's objectives in relation to Health & Safety, Productivity, Compliance and People Development.
- Support the recruitment processes.
- Ability to support driver routing, working alongside the Supervisor.
Requirements:
Essential:
- Strong communication skills with the ability to inspire, motivate and manage a team.
- Decisive and effective decision making, problem resolving and time management.
- Demonstrate high levels of resilience, self-motivated and flexible.
- Proven record of managing a fast-paced Operation.
- Full driving licence.
- Able to complete daily reporting.
Desirable:
- National CPC.
- Valid FLT Licence.
- Knowledge of using a CRM system.
Benefits:
- 23 days' holiday + Bank Holidays.
- Company Pension scheme.
- Company Sick Pay (after qualifying period).
- Cycle to Work scheme available.
- Employee rewards and discounts.
- Option to join Health Care Cash Plan.
- 24/7 365-day access to Employee Assistance Programme through Health Assured.
- Access to on-going learning and development with our online learning platform.
- Opportunity for career progression.
- There’s onsite parking.
Service Centre Manager in Haydock employer: Culligan UK
Culligan is an exceptional employer that prioritises the well-being and development of its employees. Located in Haydock, our Service Centre fosters a supportive work culture where team members are encouraged to grow through ongoing training and structured progression opportunities. With a focus on sustainability and customer service, we offer a rewarding career path for those looking to make a meaningful impact while enjoying generous benefits such as enhanced leave policies and a company pension scheme.
StudySmarter Expert Advice🤫
We think this is how you could land Service Centre Manager in Haydock
✨Get Involved in Industry Events
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Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Culligan UK!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
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We think you need these skills to ace Service Centre Manager in Haydock
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Culligan UK:This is your chance to really connect with the team at Culligan UK. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Culligan UK
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Culligan UK.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Culligan UK that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Culligan UK. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
