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- Tasks: Manage daily operations of the Haydock Service Centre and lead a dynamic team.
- Company: Join Culligan, a leader in innovative water solutions with 80 years of experience.
- Benefits: Enjoy 23 days holiday, pension scheme, employee discounts, and career progression opportunities.
- Why this job: Make a real impact by ensuring excellent service delivery and team development.
- Qualifications: Strong communication skills and experience in managing fast-paced operations required.
- Other info: Flexible working hours with ongoing learning and development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Who are we? Our UK companies are proud to be part of the international Culligan group. We work to provide better water for our customers & consumers around the world. Culligan's complete line of drinking water solutions, water softeners & water filtration systems set the standard in the water industry. Today, Culligan is proud to have provided world-class service and innovative water solutions for the last 80 years. At Culligan, we're committed to delivering state-of-the-art products and water solutions that benefit our customers, while minimizing the impact on the environment.
Working within our busy Operations Team, the role is responsible for the daily running of the Haydock Service Centre, ensuring SLAs and KPIs are met on a daily basis to deliver an effective service to our Customers within the Region. This role will be based from our Haydock site, working Monday to Friday, days only. 40 hours a week between 7am - 5pm.
Responsibilities:
- Ensuring effective and efficient delivery of all Operational Activities, including Point of Use Water Machines and Bottled Water Machines to our customers.
- Managing a team of people including Water Delivery Drivers, Technicians and Stock and Inventory Controllers.
- Ensuring that SLAs are met on a daily basis including water deliveries, installations, services and repairs are actioned in a timely manner.
- Ensuring all vehicles are compliant, working in close partnership with Fleet.
- Working closely with Technical Training Managers, ensuring Technicians receive the appropriate training.
- Ensure that stock levels are maintained within the Service Centre.
- Ensure the team are using the ERP system correctly.
- Meet the Service Centre's objectives in relation to Health & Safety, Productivity, Compliance and People Development.
- Support the recruitment processes.
- Ability to support driver routing, working alongside the Supervisor.
Requirements:
Essential:
- Strong communication skills with the ability to inspire, motivate and manage a team.
- Decisive and effective decision making, problem resolving and time management.
- Demonstrate high levels of resilience, self-motivated and flexible.
- Proven record of managing a fast-paced Operation.
- Full driving licence.
- Able to complete daily reporting.
Desirable:
- National CPC.
- Valid FLT Licence.
- Knowledge of using a CRM system.
Benefits:
- 23 days' holiday + Bank Holidays.
- Company Pension scheme.
- Company Sick Pay (after qualifying period).
- Cycle to Work scheme available.
- Employee rewards and discounts.
- Option to join Health Care Cash Plan.
- 24/7 365-day access to Employee Assistance Programme through Health Assured.
- Access to on-going learning and development with our online learning platform.
- Opportunity for career progression.
- There’s onsite parking.
Service Centre Manager in Haydock employer: Culligan UK
Contact Detail:
Culligan UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Centre Manager in Haydock
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Culligan on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Service Centre Manager.
✨Tip Number 2
Prepare for the interview by practising common questions related to team management and operational efficiency. We want to show that we can inspire and motivate a team while keeping everything running smoothly.
✨Tip Number 3
Showcase our problem-solving skills! Think of examples from past experiences where we’ve made quick decisions or resolved issues effectively. This will highlight our ability to handle the fast-paced environment at Culligan.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in being part of the Culligan team.
We think you need these skills to ace Service Centre Manager in Haydock
Some tips for your application 🫡
Show Your Passion for Water Solutions: When writing your application, let us know why you're excited about working in the water industry. Share any personal experiences or insights that connect you to our mission of providing better water solutions.
Highlight Your Team Management Skills: As a Service Centre Manager, you'll be leading a team. Make sure to showcase your leadership experience and how you've motivated teams in the past. We want to see how you can inspire others to meet those SLAs and KPIs!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills. Remember, clarity is key when managing operations!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Culligan UK
✨Know Your Stuff
Make sure you understand Culligan's products and services inside out. Familiarise yourself with their water solutions, delivery systems, and the importance of SLAs and KPIs in the role of Service Centre Manager. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in fast-paced environments. Think about times when you inspired or motivated your team, resolved conflicts, or made tough decisions. This is crucial for a role that involves managing drivers, technicians, and stock controllers.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in operations management and how you overcame them. Highlight your decision-making process and time management skills, as these are key to ensuring efficient service delivery at the Haydock Service Centre.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the Service Centre Manager role. This not only shows your enthusiasm but also helps you gauge if Culligan is the right fit for you. Plus, it demonstrates your proactive approach!
