Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to enhance customer loyalty and meet retention goals.
- Company: Join Culligan UK Limited, a vibrant company focused on customer satisfaction.
- Benefits: Enjoy 23 days holiday, pension scheme, employee discounts, and ongoing learning opportunities.
- Why this job: Be part of a performance-driven culture that values growth and teamwork.
- Qualifications: Strong leadership skills and experience in customer retention or sales required.
- Other info: Free onsite parking and access to a 24/7 Employee Assistance Programme.
The predicted salary is between 36000 - 60000 £ per year.
Culligan UK Limited is seeking a dynamic Customer Retention Team Leader to join our vibrant team.
In this role, you will lead a dedicated group of Customer Retention Executives, fostering a performance-driven culture that focuses on retaining our valued customers and supporting the delivery of our customer retention performance targets.
You will work in partnership with the Customer Retention Manager and the wider Customer Experience department.
Your primary responsibility will be to implement strategies that enhance customer loyalty and satisfaction while meeting retention goals.
Key Responsibilities:
- Support team members in achieving performance metrics and measures, including individual save rates, quality assurance measures, productivity and behavioural targets
- Inspire and motivate your team to reach their full potential through ongoing coaching and feedback
- Lead by example, setting the standard for behaviour and performance
- Use data to understand team and individual performance, taking immediate action where needed
- Drive a culture of continuous improvement by solving problems and sharing best practices
- Work collaboratively with other departments to deliver a \”right first time\” outcome for customers
- Ensure compliance with internal policies, procedures, and guidelines to deliver accurate customer outcomes
- Manage costs in line with business targets, and look for opportunities to reduce waste
- Support personal and team growth by overseeing development and promoting progression opportunities
- Recognise and reward team successes to guide a positive and engaged culture
- Recruit and retain talent, supporting succession planning and development
Requirements
Strong leadership and motivational skills with a proven ability to drive team performance.
- Experience in customer retention or sales, preferably in a high-volume environment
- Ability to analyse data and translate insights into actionable strategies
- Exceptional communication and interpersonal skills to engage and inspire team members
- A customer-centric attitude focused on achieving the best outcomes for customers and the business
Benefits
- 23 days\’ holiday + Bank Holidays
- Company Pension scheme
- Company Sick Pay (after qualifying period)
- Cycle to Work scheme available
- Employee rewards and discounts
- Option to join Health Care Cash Plan
- 24/7 365-day access to Employee Assistance Programme through Health Assured
- Access to on-going learning and development with our online learning platform
- Free onsite parking
- Life Assurance
#J-18808-Ljbffr
Customer Retention Team Leader employer: Culligan UK
Contact Detail:
Culligan UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Retention Team Leader
✨Tip Number 1
Familiarise yourself with the latest trends in customer retention strategies. Understanding what works in the industry will help you speak confidently about how you can lead a team to success.
✨Tip Number 2
Showcase your leadership style during any interactions. Be prepared to discuss specific examples of how you've motivated teams in the past and how you plan to inspire your future team at Culligan UK.
✨Tip Number 3
Prepare to discuss data analysis in detail. Think of instances where you've used data to drive performance improvements, as this role heavily relies on translating insights into actionable strategies.
✨Tip Number 4
Network with current or former employees if possible. Gaining insights into the company culture and expectations can give you an edge in understanding how to align your approach with their values.
We think you need these skills to ace Customer Retention Team Leader
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Customer Retention Team Leader position. Tailor your application to highlight relevant experiences that align with the job description.
Craft a Compelling CV: Your CV should clearly showcase your leadership skills and experience in customer retention or sales. Use specific examples to demonstrate how you've driven team performance and achieved retention goals in previous roles.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and your ability to inspire and motivate teams. Mention any relevant data analysis skills and how you've used insights to improve customer loyalty in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Culligan UK
✨Showcase Your Leadership Skills
As a Customer Retention Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've motivated teams in the past, and be ready to discuss your approach to coaching and developing team members.
✨Understand Customer Retention Metrics
Familiarise yourself with key performance indicators related to customer retention. Be prepared to discuss how you have used data to drive performance improvements and how you would apply this knowledge in the role.
✨Emphasise Collaboration
Highlight your experience working with other departments to achieve common goals. Discuss specific instances where collaboration led to improved customer outcomes, as this is essential for the role.
✨Prepare for Behavioural Questions
Expect questions that assess your problem-solving skills and ability to drive continuous improvement. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
