At a Glance
- Tasks: Lead a dynamic team to ensure top-notch water service delivery and operational efficiency.
- Company: Join Culligan, a global leader in innovative water solutions with 80 years of excellence.
- Benefits: Enjoy 23 days holiday, pension scheme, employee discounts, and ongoing learning opportunities.
- Other info: Great career progression opportunities and a supportive work culture.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Strong communication and team management skills; experience in fast-paced operations preferred.
The predicted salary is between 30000 - 40000 £ per year.
Who are we?
Our UK companies are proud to be part of the international Culligan group. We work to provide better water for our customers and consumers around the world. Culligan’s complete line of drinking water solutions, water softeners and water filtration systems set the standard in the water industry. Today, Culligan is proud to have provided world-class service and innovative water solutions for the last 80 years. At Culligan, we’re committed to delivering state-of-the-art products and water solutions that benefit our customers, while minimizing the impact on the environment.
Working within our busy Operations Team, the role is responsible for the daily running of the Wolverhampton Service Centre, ensuring SLAs and KPIs are met on a daily basis to deliver an effective service to our Customers within the Region. This role will be based from our Wolverhampton site, working Monday to Friday, days only. 40 hours a week between 7am - 5pm.
Responsibilities:
- Ensuring effective and efficient delivery of all Operational Activities, including Bottled Water Machines to our customers
- Managing a team of people including Water Delivery Drivers, Technicians and Stock and Inventory Controllers
- Ensuring that SLAs are met on a daily basis including water deliveries, installations, services and repairs are actioned in a timely manner
- Ensuring all vehicles are compliant, working in close partnership with Fleet
- Working closely with Technical Training Managers, ensuring Technicians receive the appropriate training
- Ensure that stock levels are maintained within the Service Centre
- Ensure the team are using the ERP system correctly
- Meet the Service Centres objectives in relation to Health & Safety, Productivity, Compliance and People Development
- Support the recruitment processes
- Ability to support driver routing, working alongside the Supervisor
Requirements:
Essential:
- Strong communication skills with the ability to inspire, motivate and manage a team
- Decisive and effective decision making, problem resolving and time management
- Demonstrate high levels of resilience, self-motivated and flexible
- Proven record of managing a fast-paced Operation
- Full driving licence
- Able to complete daily reporting
Desirable:
- National CPC
- Valid FLT Licence
- Knowledge of using a CRM system
Benefits:
- 23 days' holiday + Bank Holidays
- Company Pension scheme
- Company Sick Pay (after qualifying period)
- Cycle to Work scheme available
- Employee rewards and discounts
- Option to join Health Care Cash Plan
- 24/7 365-day access to Employee Assistance Programme through Health Assured
- Access to on-going learning and development with our online learning platform
- Opportunity for career progression
- Onsite parking
Service Centre Manager in Wolverhampton employer: Culligan UK limited
Culligan is an exceptional employer, offering a supportive work culture that prioritises employee development and well-being. As a Service Centre Manager in Wolverhampton, you will benefit from a competitive salary, generous holiday allowance, and access to ongoing training opportunities, all while working in a dynamic environment dedicated to providing innovative water solutions. Join us to be part of a team that values your contributions and fosters career progression in a company committed to sustainability and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Service Centre Manager in Wolverhampton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Be ready to discuss how your experience aligns with their mission of providing better water solutions. Show them you're not just looking for any job, but this job!
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want you to sound confident and genuine, not like a robot reciting lines. Mock interviews with friends can help you nail this!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Service Centre Manager in Wolverhampton
Some tips for your application 🫡
Show Your Passion for Water Solutions:When writing your application, let us know why you're excited about working in the water industry. Share any personal experiences or insights that connect you to our mission of providing better water for everyone.
Highlight Your Team Management Skills:As a Service Centre Manager, you'll be leading a team. Make sure to showcase your leadership experience and how you've motivated teams in the past. We want to see how you can inspire others to meet those SLAs and KPIs!
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your skills and experiences. We appreciate clarity just as much as you do!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Culligan UK limited
✨Know Your Stuff
Before the interview, make sure you understand Culligan's products and services inside out. Familiarise yourself with their water solutions, SLAs, and KPIs. This will show that you're genuinely interested in the role and ready to hit the ground running.
✨Showcase Your Leadership Skills
As a Service Centre Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on your communication skills and ability to motivate others. Be ready to discuss how you handle challenges and inspire your team.
✨Demonstrate Problem-Solving Abilities
Think of specific situations where you've had to make quick decisions or resolve issues effectively. Highlight your resilience and flexibility in fast-paced environments, as these traits are crucial for managing operations smoothly.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
