Culligan UK Limited is seeking a Real Time Analyst to monitor and optimize real-time performance across Customer Experience. You will actively track telephony, Salesforce queues, and workforce utilisation, enabling proactive decisions that protect service levels and customer outcomes.
In this role you will work closely with operational leaders, produce reports and dashboards, and drive continuous improvement through data-led insights. Onsite role with comprehensive benefits in the UK.
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Real-Time CX Performance Analyst in Wolverhampton employer: Culligan UK limited
Culligan UK Limited is an exceptional employer, offering a dynamic work environment in Wolverhampton where you can lead a dedicated team in delivering top-notch water solutions. With a strong emphasis on employee growth through ongoing learning opportunities, competitive benefits including holiday and pension, and a culture that values leadership and customer service excellence, Culligan provides a rewarding career path for those looking to make a meaningful impact.
