Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Drive revenue growth by managing key customer accounts and leading a dynamic team.
- Company: Join a forward-thinking company focused on customer success and team empowerment.
- Benefits: Enjoy 23 days holiday, pension scheme, employee discounts, and ongoing learning opportunities.
- Why this job: Make a real impact by enhancing customer relationships and driving commercial success.
- Qualifications: Experience in account management and strong leadership skills are essential.
- Other info: Be part of a supportive environment with excellent career development prospects.
The predicted salary is between 36000 - 60000 £ per year.
The Key Account Support Manager plays a crucial role in fueling revenue growth and enhancing profitability across our existing customer accounts by spotting and capitalising on upsell and cross-sell opportunities. In this position, you'll oversee the customer relationship throughout their lifecycle, serving as the trusted single point of contact while ensuring a smooth experience through proactive issue resolution, effective complaint management, and diligent oversight of invoicing and debt performance.
Additionally, you will lead and cultivate a dynamic team of 3–5 Account Support Executives, empowering them to deliver outstanding customer service, achieve commercial success, and foster long-lasting client relationships.
Requirements- Forge robust, multi-tiered connections with our valued customers to stimulate account growth (including revenue, profit, and MIF), while enhancing customer satisfaction and retention.
- Craft and implement tailored Account Development Plans (ADPs) for our key accounts, detailing strategies for growth, retention, and service excellence.
- Spot and initiate upsell and cross-sell opportunities throughout our diverse product range to boost sales and elevate revenue and margins.
- Take the lead on resolving customer issues, managing escalations, and handling complaints to ensure favorable outcomes.
- Conduct comprehensive account reviews (monthly or quarterly) in collaboration with clients to uncover opportunities for service enhancement and to evaluate invoicing, payment, and debt health.
- Deliver consistent reports on account performance, including sales figures, revenue metrics, and customer insights.
- Establish strong internal partnerships with teams in Customer Experience, Sales Operations, Marketing, Bid Management, Supply Chain, and Field Operations.
- Assist in commercial negotiations to secure new business deals and renew existing contracts with customers.
- Ensure the accuracy and current status of Salesforce and CRM data, reflecting account activities and opportunity pipelines effectively.
- Demonstrated experience in account management or customer success, preferably in a commercial or service-oriented setting.
- Exceptional leadership capabilities with a proven track record in team management and development.
- A history of successfully driving revenue growth through effective upselling and cross-selling within an established customer base, recognising the critical role of pipeline generation and customer engagement.
- Robust analytical abilities coupled with strong commercial insight. Focused on results with a solid history of achieving targets.
- Extensive experience in managing customer account relationships, including establishing trust, resolving complaints, negotiating, and conflict resolution.
- Resilient, proactive, and deeply committed to customer satisfaction, always striving for continuous improvement.
- 23 days' holiday + Bank Holidays
- Company Pension scheme
- Company Sick Pay (after qualifying period)
- Cycle to Work scheme available
- Employee rewards and discounts
- Option to join Health Care Cash Plan
- 24/7 365-day access to Employee Assistance Programme through Health Assured
- Access to on-going learning and development with our online learning platform
- Free onsite parking
- Life Assurance
Key Account In Life Manager in Wolverhampton employer: Culligan UK limited
Contact Detail:
Culligan UK limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account In Life Manager in Wolverhampton
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Key Account Support Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to account management and customer success. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've empowered teams in the past. We want to hear about your experiences in driving revenue growth through upselling and cross-selling.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Key Account In Life Manager in Wolverhampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in account management and customer success. We want to see how your skills align with the Key Account Support Manager role, so don’t hold back on showcasing your achievements!
Showcase Your Leadership Skills: Since this role involves leading a team, it’s essential to demonstrate your leadership capabilities. Share examples of how you've successfully managed teams and driven results in previous positions. We love seeing how you empower others!
Highlight Your Analytical Abilities: We’re looking for someone with strong analytical skills, so be sure to mention any experience you have with data analysis or reporting. Show us how you’ve used insights to drive revenue growth and improve customer satisfaction.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Culligan UK limited
✨Know Your Accounts
Before the interview, dive deep into the company’s key accounts. Understand their history, challenges, and successes. This will not only show your interest but also help you discuss tailored Account Development Plans (ADPs) that could enhance customer satisfaction and retention.
✨Showcase Your Leadership Skills
Be ready to share specific examples of how you've successfully led teams in the past. Highlight your experience in empowering team members to deliver outstanding customer service and achieve commercial success. This is crucial for a role that involves managing a dynamic team of Account Support Executives.
✨Prepare for Problem-Solving Scenarios
Expect questions about how you would handle customer complaints or escalations. Prepare some real-life examples where you resolved issues effectively. This will demonstrate your proactive approach and commitment to customer satisfaction, which is key for this role.
✨Understand Upselling and Cross-Selling
Brush up on strategies for spotting upsell and cross-sell opportunities. Be prepared to discuss how you’ve successfully driven revenue growth through these methods in previous roles. This will show that you understand the importance of pipeline generation and customer engagement.
