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- Tasks: Deliver top-notch customer service and solve complex queries from the comfort of your home.
- Company: Join Culligan UK Ltd, a leader in drinking water solutions with a customer-first approach.
- Benefits: Enjoy 23 days holiday, a pension scheme, and access to ongoing learning opportunities.
- Why this job: Make a real difference by enhancing customer satisfaction and resolving issues effectively.
- Qualifications: Strong communication skills and problem-solving abilities are essential.
- Other info: Flexible work environment with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
Culligan UK Ltd is dedicated to delivering excellent drinking water solutions and outstanding customer service. We are currently seeking a Customer Service Advisor who can embody our commitment to putting customers first in everything we do.
In this role, you will be part of the Tier 2 Customer service team handling complex, escalated, and technical customer queries that require deeper investigation, cross functional collaboration, and expert-level problem solving.
Working Hours: Monday-Friday 8:45 AM - 5:00 PM
Key Responsibilities:
- Provide excellent customer service via inbound calls and Salesforce cases.
- Resolve customer queries efficiently at first contact wherever possible.
- Contribute to Net Promoter Score (NPS) and overall Customer Satisfaction by delivering a positive experience.
- Accurately log and manage cases in Salesforce, ensuring timely follow-up and resolution.
- Collaborate with internal teams to escalate and resolve complex issues.
- Ensuring relevant systems and data are accurately updated.
- Maintain up-to-date knowledge of products, services, and processes.
Requirements:
- Strong communication skills and adept at problem-solving.
- Self-motivated and ability to work as part of a team.
- Proficient with Microsoft Office Suite and basic CRM software.
- Capable of managing multiple priorities in a fast-paced environment.
Benefits:
- ~23 Days Holiday + Bank Holidays
- ~ Company Pension Scheme
- ~ Company Sick pay (after qualifying period)
- ~ Cycle to Work Scheme Available
- ~ Employee Reward & Discount Platform
- ~24/7 access to Employee Assistance Program through Health Assured
- ~ Access to on-going learning and development via our online learning platforms
- ~ Onsite parking available
- ~ Life Assurance Scheme
Customer Service Consultant (full-time, permanent, home-based) in Wolverhampton employer: Culligan UK limited
Contact Detail:
Culligan UK limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Consultant (full-time, permanent, home-based) in Wolverhampton
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Culligan UK Ltd's mission and values. This way, you can show how your customer-first attitude aligns perfectly with their goals.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when tackling those tricky questions about problem-solving during the interview.
✨Tip Number 3
Don’t forget to ask questions! Prepare a few thoughtful questions about the role and the team dynamics. This shows you're genuinely interested and helps you figure out if it's the right fit for you too.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Consultant (full-time, permanent, home-based) in Wolverhampton
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've handled complex queries and provided excellent support in the past. Use specific examples that demonstrate your problem-solving abilities and communication skills.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the key responsibilities and requirements mentioned in the job description. This shows us you’re genuinely interested in the role and understand what we’re looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon unless it’s relevant, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Culligan UK limited
✨Know Your Stuff
Before the interview, make sure you brush up on Culligan UK Ltd's products and services. Understanding their commitment to customer service will help you answer questions more confidently and show that you're genuinely interested in the role.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've handled complex customer queries in the past. Think about specific situations where you resolved issues efficiently or collaborated with others to find a solution. This will demonstrate your ability to tackle the challenges of a Customer Service Consultant.
✨Practice Your Communication
Since strong communication skills are key for this role, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and answering potential questions.
✨Be Ready to Discuss CRM Experience
Familiarise yourself with Salesforce and any other CRM software you've used. Be prepared to discuss how you've logged and managed cases in the past, as well as how you ensure timely follow-ups. This will show that you can hit the ground running in the role.