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- Tasks: Provide top-notch customer service and resolve queries efficiently.
- Company: Join Culligan UK Ltd, the leading specialists in drinking water solutions.
- Benefits: Enjoy 23 days holiday, a pension scheme, and employee discounts.
- Why this job: Make a real difference by helping customers and building strong relationships.
- Qualifications: Strong communication skills and IT literacy are essential.
- Other info: Access ongoing learning opportunities and enjoy a supportive work environment.
The predicted salary is between 30000 - 42000 £ per year.
Here at Culligan UK Ltd we have developed a culture of putting our customers at the heart of everything we do and that has been vital in driving us to becoming the UK's leading specialists at providing drinking water solutions. As a Customer Service Advisor, your primary responsibility will be to provide excellent service to all Culligan UK Customers via our responsive contact service. In this first line role, we will provide assistance to a wide range of customer queries, from invoice help and water orders to repairs & services.
Through working closely with Customer Experience Managers and wider departments, you will play a pivotal role in developing strong customer relationships whilst driving continued business success.
Working Hours: Monday-Friday 8:45am-17:00pm
Key Responsibilities:
- Provide excellent customer service via inbound calls and Salesforce cases.
- Resolve customer queries efficiently at first contact wherever possible.
- Contribute to Net Promoter Score (NPS) and overall Customer Satisfaction by delivering a positive experience.
- Accurately log and manage cases in Salesforce, ensuring timely follow-up and resolution.
- Collaborate with internal teams to escalate and resolve complex issues.
- Ensuring relevant systems and data are accurately updated.
- Maintain up-to-date knowledge of products, services, and processes.
Qualifications:
- Excellent communication and problem-solving skills.
- Ability to work well independently & as part of a team.
- IT Literate - Good experience working with Microsoft Office Suite.
- Ability to handle diverse & competing priorities.
Benefits:
- 23 Days Holiday + Bank Holidays.
- Company Pension Scheme.
- Company Sick pay (after qualifying period).
- Cycle to Work Scheme Available.
- Employee Reward & Discount Platform.
- 24/7 access to Employee Assistance Program through Health Assured.
- Access to ongoing learning and development via our online learning platforms.
- Onsite parking available.
- Life Assurance Scheme.
Customer Service Advisor in Wolverhampton employer: Culligan UK limited
Contact Detail:
Culligan UK limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Wolverhampton
✨Tip Number 1
Get to know Culligan UK Ltd and their customer-centric culture. When you’re preparing for your interview, think about how you can demonstrate your commitment to excellent customer service. We want to see that you can put customers at the heart of everything you do!
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to handle a variety of queries. We suggest role-playing common scenarios with a friend or family member to build your confidence and ensure you can resolve issues efficiently.
✨Tip Number 3
Familiarise yourself with Salesforce and Microsoft Office Suite. Since you'll be logging cases and managing data, being comfortable with these tools will give you an edge. We recommend checking out online tutorials to brush up on your skills before the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team at Culligan UK Ltd. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Service Advisor in Wolverhampton
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've handled queries and resolved issues in the past, so share specific examples that demonstrate your problem-solving skills.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the key responsibilities and qualifications mentioned in the job description. This shows us you’re genuinely interested in the role.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and make sure your passion for customer service shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Culligan UK limited
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what excellent service looks like and be ready to share examples of how you've provided it in the past. This will show that you align with Culligan UK's commitment to putting customers first.
✨Familiarise Yourself with Salesforce
Since you'll be using Salesforce to manage customer queries, it’s a good idea to get comfortable with the platform. If you have experience with similar CRM systems, be prepared to discuss that. Highlighting your IT literacy will definitely work in your favour!
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer situations. Think of a few scenarios where you resolved issues effectively or turned a negative experience into a positive one. This will demonstrate your problem-solving skills and ability to maintain customer satisfaction.
✨Show Enthusiasm for Continuous Learning
Culligan UK values ongoing development, so express your eagerness to learn and grow within the role. Mention any relevant courses or training you've undertaken, and be open about your desire to stay updated on products and services to better serve customers.
