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- Tasks: Engage with customers to resolve issues and enhance their loyalty.
- Company: Join Culligan UK Limited, a leader in exceptional customer experiences.
- Benefits: Enjoy 23 days holiday, pension scheme, and employee discounts.
- Why this job: Make a real difference by helping customers feel valued and heard.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Fixed-term role with opportunities for ongoing learning and development.
The predicted salary is between 30000 - 42000 £ per year.
At Culligan UK Limited, our focus is on delivering exceptional customer experiences that lead to long-lasting relationships. We are looking for a dedicated Customer Retention Executive to join our team and play a pivotal role in retaining our valued customers.
As a Customer Retention Executive you will be responsible for engaging with customers who are considering leaving or have expressed dissatisfaction. The role focuses on delivering outstanding customer service, resolving issues effectively, and creating positive experiences that encourage customers to stay loyal to the brand. This is a 12 month Fixed Term Contract role, based on-site, Monday - Friday. Hours: 08:45 - 17:00
Key Responsibilities- Proactively contact customers who have signaled intent to cancel or downgrade services, understanding their concerns and needs.
- Use empathy, problem-solving, and negotiation skills to retain customers by offering tailored solutions and alternatives.
- Investigate and resolve complaints promptly, ensuring a positive outcome for the customer.
- Build trust and rapport with customers through clear communication and a customer-first approach.
- Monitor retention metrics, identify trends, and provide feedback to improve processes and reduce churn.
- Work closely with Customer Service, Sales, and Product teams to address recurring issues and enhance customer experience.
- Ensure all interactions adhere to company policies and regulatory requirements.
- Maintain up-to-date knowledge of all Culligan products and services to effectively communicate benefits to customers.
- Utilise CRM systems to track customer interactions and retention strategies.
- Conduct follow-up communication with retained customers to ensure satisfaction.
- Promote the Culligan brand and values through positive engagement with customers.
- Strong interpersonal and communication skills.
- Excellent problem-solving and negotiation abilities.
- Ability to remain calm under pressure and handle challenging conversations.
- Customer-centric mindset with a passion for delivering exceptional service.
- Analytical skills to interpret data and identify improvement opportunities.
- 23 days' holiday + Bank Holidays
- Company Pension scheme
- Company Sick Pay (after qualifying period)
- Cycle to Work scheme available
- Employee rewards and discounts
- Option to join Health Care Cash Plan
- 24/7 365-day access to Employee Assistance Programme through Health Assured
- Access to ongoing learning and development with our online learning platform
- Free onsite parking
- Life Assurance
Customer Retention Executive in Wolverhampton employer: Culligan UK limited
Contact Detail:
Culligan UK limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Retention Executive in Wolverhampton
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Culligan's values and products. This way, you can show how your skills align with their mission of delivering exceptional customer experiences.
✨Tip Number 2
Practice your problem-solving skills! Think of real-life examples where you've turned a dissatisfied customer into a loyal one. This will help you demonstrate your ability to handle challenging conversations during the interview.
✨Tip Number 3
Be ready to showcase your communication skills! During the interview, focus on how you build rapport and trust with customers. Remember, it's all about that customer-first approach that Culligan values.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And hey, if you haven't already, apply through our website for a smoother process!
We think you need these skills to ace Customer Retention Executive in Wolverhampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Retention Executive role. Highlight your customer service experience and any relevant skills that match the job description, like problem-solving and communication.
Showcase Your Empathy: In your application, share examples of how you've successfully handled difficult customer situations in the past. We want to see your ability to connect with customers and resolve their issues effectively.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to convey your thoughts, and make sure to proofread for any typos or errors before hitting send.
Apply Through Our Website: We encourage you to apply directly through our website. This way, your application will be processed more efficiently, and you'll have access to all the latest updates about the role and our company.
How to prepare for a job interview at Culligan UK limited
✨Know Your Customer Retention Strategies
Before the interview, brush up on effective customer retention strategies. Understand how to engage with customers who are considering leaving and think of examples where you've successfully resolved issues or retained a customer in the past.
✨Showcase Your Empathy Skills
During the interview, demonstrate your ability to empathise with customers. Share stories that highlight your problem-solving skills and how you’ve handled challenging conversations while keeping the customer's needs at the forefront.
✨Familiarise Yourself with Culligan Products
Make sure you know the ins and outs of Culligan's products and services. This knowledge will help you communicate effectively about the benefits and solutions you can offer to customers, showing that you're prepared and genuinely interested.
✨Prepare Questions About Team Collaboration
Since the role involves working closely with various teams, prepare questions about how collaboration works at Culligan. This shows your interest in teamwork and helps you understand how you can contribute to improving customer experiences.
