Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers with water dispenser issues and troubleshoot problems over the phone.
- Company: Join Culligan UK Limited, the leading specialists in drinking water solutions.
- Benefits: Enjoy 23 days' holiday, a pension scheme, employee discounts, and ongoing learning opportunities.
- Why this job: Be part of a fun, dynamic team focused on delivering exceptional customer experiences.
- Qualifications: 2+ years in customer service, excellent communication skills, and Microsoft 365 experience required.
- Other info: Free onsite parking and access to a 24/7 Employee Assistance Programme.
The predicted salary is between 24000 - 36000 £ per year.
Here at Culligan UK Limited, we have developed a culture of putting our customers at the heart of everything we do, and that has been the engine that has driven us to becoming the UK's leading specialists at providing drinking water solutions.
Working in a team of Technical Support Executives, you will support the delivery of Culligan's vision of providing an easy and effortless experience for our customers in getting it right the first time. Assisting our customers when their water dispensers are not behaving, you will carry out troubleshooting checks to try and resolve the issue over the phone and get the machine running again. Raising work orders for engineer callouts, actioning servicing requests, and confirming attendance dates are all part of the daily jobs, as well as providing help and advice on our product range. This is a busy team looking after our customers both reactively and proactively by phone and email.
- 2+ years of customer experience in either a call centre or customer-facing environment
- Excellent communication and problem-solving skills
- Ability to work independently and in a team
- Microsoft 365 experience
- Good computer skills
Join Us: If you're passionate about delivering great customer experiences and want to be part of a fun and dynamic team, we'd love to hear from you! Apply now by sending your CV!
- 23 days' holiday + Bank Holidays (Pro Rata)
- Christmas holiday Shutdown
- Company Pension scheme
- Company Sick Pay (after qualifying period)
- Cycle to Work scheme available
- Employee rewards and discounts
- Option to join Health Care Cash Plan
- 24/7 365-day access to Employee Assistance Programme through Health Assured
- Access to on-going learning and development with our online learning platform
- Free onsite parking
- Life Assurance
Contact Detail:
Culligan UK limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Executive
✨Tip Number 1
Familiarise yourself with Culligan's products and services. Understanding the technical aspects of their water dispensers will not only help you troubleshoot effectively but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Brush up on your communication skills, especially over the phone. Since you'll be assisting customers directly, practice clear and concise explanations to ensure you can guide them through troubleshooting steps smoothly.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples from your previous experience where you've successfully resolved customer issues. This will highlight your capability to handle similar situations at Culligan.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews or discussions.
We think you need these skills to ace Technical Support Executive
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Technical Support Executive position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant customer service experience, particularly in call centre or customer-facing roles. Emphasise your communication and problem-solving skills, as these are crucial for the role.
Write a Strong Cover Letter: Include a cover letter that expresses your passion for delivering excellent customer experiences. Mention specific examples from your past work that demonstrate your ability to troubleshoot and resolve issues effectively.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Culligan UK limited
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer interaction, be prepared to share specific examples of how you've successfully handled customer issues in the past. Highlight your problem-solving abilities and how you ensured a positive experience for the customer.
✨Demonstrate Technical Knowledge
Familiarise yourself with common issues related to water dispensers and other products offered by Culligan. Being able to discuss troubleshooting techniques or previous experiences with similar technology will show that you're proactive and knowledgeable.
✨Emphasise Teamwork and Independence
The job requires both independent work and collaboration within a team. Be ready to discuss situations where you've successfully worked alone as well as times when you've contributed to a team effort, showcasing your versatility.
✨Prepare Questions About the Company
Research Culligan UK Limited and prepare thoughtful questions about their customer service philosophy and team culture. This shows your genuine interest in the company and helps you determine if it's the right fit for you.
