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- Tasks: Lead a dynamic team to ensure top-notch water service delivery and operational efficiency.
- Company: Join Culligan, a global leader in innovative water solutions with 80 years of excellence.
- Benefits: Enjoy 23 days holiday, pension scheme, employee discounts, and ongoing learning opportunities.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Strong communication and team management skills; experience in fast-paced operations preferred.
- Other info: Great career progression opportunities and a supportive work culture.
The predicted salary is between 36000 - 60000 £ per year.
Who are we? Our UK companies are proud to be part of the international Culligan group. We work to provide better water for our customers & consumers around the world. Culligan’s complete line of drinking water solutions, water softeners & water filtration systems set the standard in the water industry. Today, Culligan is proud to have provided world-class service and innovative water solutions for the last 80 years. At Culligan, we’re committed to delivering state-of-the-art products and water solutions that benefit our customers, while minimizing the impact on the environment.
Working within our busy Operations Team, the role is responsible for the daily running of the Redhill Service Centre, ensuring SLAs and KPIs are met on a daily basis to deliver an effective service to our Customers within the Region. This role will be based from our Redhill Service Centre, working Monday to Friday, days only. 40 hours a week between 7am - 5pm.
Responsibilities:
- Ensuring effective and efficient delivery of all Operational Activities, including Point of Use Water Machines and Bottled Water Machines to our customers.
- Managing a team of people including Water Delivery Drivers, Technicians and Stock and Inventory Controllers.
- Ensuring that SLAs are met on a daily basis including water deliveries, installations, services and repairs are actioned in a timely manner.
- Ensuring all vehicles are compliant, working in close partnership with Fleet.
- Working closely with Technical Training Managers, ensuring Technicians receive the appropriate training.
- Ensure that stock levels are maintained within the Service Centre.
- Ensure the team are using the ERP system correctly.
- Meet the Service Centres objectives in relation to Health & Safety, Productivity, Compliance and People Development.
- Support the recruitment processes.
- Ability to support driver routing, working alongside the Supervisor.
Requirements:
Essential:
- Strong communication skills with the ability to inspire, motivate and manage a team.
- Decisive and effective decision making, problem resolving and time management.
- Demonstrate high levels of resilience, self-motivated and flexible.
- Proven record of managing a fast-paced Operation.
- Full driving licence.
- Able to complete daily reporting.
Desirable:
- National CPC.
- Valid FLT Licence.
- Knowledge of using a CRM system.
Benefits:
- 23 days' holiday + Bank Holidays.
- Company Pension scheme.
- Company Sick Pay (after qualifying period).
- Cycle to Work scheme available.
- Employee rewards and discounts.
- Option to join Health Care Cash Plan.
- 24/7 365-day access to Employee Assistance Programme through Health Assured.
- Access to on-going learning and development with our online learning platform.
- Opportunity for career progression.
- There’s onsite parking.
Service Centre Manager in Redhill employer: Culligan UK limited
Contact Detail:
Culligan UK limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Centre Manager in Redhill
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Service Centre Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Culligan and its operations. Understand their products and services, and think about how your experience aligns with their mission of providing better water solutions. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your communication skills! As a Service Centre Manager, you’ll need to inspire and manage a team effectively. Role-play common interview questions with a friend or use online resources to sharpen your responses and boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Culligan team and contributing to their mission of delivering top-notch water solutions.
We think you need these skills to ace Service Centre Manager in Redhill
Some tips for your application 🫡
Show Your Passion for Water Solutions: When writing your application, let us know why you're excited about working in the water industry. Share any personal experiences or insights that connect you to our mission of providing better water solutions.
Highlight Your Team Management Skills: As a Service Centre Manager, you'll be leading a team. Make sure to showcase your leadership experience and how you've motivated and inspired teams in the past. We want to see how you can bring out the best in others!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where necessary to make it easy for us to read through your skills and experiences. We appreciate clarity and directness!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Culligan UK limited
✨Know Your Stuff
Make sure you understand Culligan's products and services inside out. Familiarise yourself with their water solutions, delivery systems, and the importance of SLAs and KPIs in the role of Service Centre Manager. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in fast-paced environments. Think about times when you inspired or motivated your team, resolved conflicts, or made effective decisions under pressure. This will demonstrate your capability to lead the Operations Team effectively.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to managing operations, such as handling a delivery delay or a team conflict. Practise your problem-solving approach and decision-making process so you can articulate your thought process clearly during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the Service Centre Manager role. This not only shows your enthusiasm but also helps you gauge if Culligan is the right fit for you. Plus, it demonstrates your proactive nature!
