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For Companies At a Glance
- Tasks: Manage customer relationships and drive revenue through upselling and cross-selling.
- Company: Join Culligan, a leader in innovative water solutions with 80 years of world-class service.
- Benefits: Enjoy 25 days holiday, commission schemes, employee discounts, and ongoing training.
- Why this job: Be part of a dynamic sales team focused on customer satisfaction and growth.
- Qualifications: Experience in account management or sales, with strong communication and analytical skills.
- Other info: Work Monday to Friday, 8:45am to 5:00pm, in a supportive and collaborative environment.
The predicted salary is between 28800 - 43200 £ per year.
Join our dynamic Sales team as a full-time Inside Account Executive, fueled by our exciting growth journey! In this dynamic role, you\’ll take charge of nurturing and enhancing relationships with our valued customers. Your mission will be to uncover and capitalise on upsell and cross-sell opportunities, propelling profitable revenue growth while ensuring our customers are completely satisfied. What this role involves:
Responsibilities
- Account Management: Manage and nurture relationships with existing customers to maximize retention and satisfaction.
- Upsell and Cross-Sell: Identify opportunities to upsell and cross-sell additional products and services.
- Revenue Generation: Develop and execute strategies to increase revenue from existing accounts.
- Customer Engagement: Engage with customers to understand their needs and provide tailored solutions.
- CRM Utilisation: Maintain detailed records of customer interactions, sales activities, and account status in the CRM system.
- Collaboration: Work with internal teams, including Customer Experience and Marketing, to deliver exceptional service.
- Build sales pipeline for existing customer upsell and cross sell activities.
- When required, work with Customer Experience and shared service teams to maximise customer retention, satisfaction, service delivery and account health.
- Support the development of a sales pipeline with a focus on active opportunity and value creation. Performance Tracking: Provide regular reports on sales performance, account growth, and customer feedback.
- Customer Advocacy: Act as a trusted advisor, ensuring customers are aware of new solutions that meet their evolving needs.
Qualifications
- Experience in an account management, customer services or inside sales role.
- Understanding of upselling, cross-selling, and customer relationship building.
- Proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite.
- Demonstrated ability to meet or exceed sales targets.
- Excellent communication, negotiation, and interpersonal skills.
- Analytical mindset with strong problem-solving abilities.
- Ability to work independently, manage time effectively, and handle multiple tasks.
Our UK companies are proud to be part of the international Culligan group. We work to provide better water for our customers & consumers around the world. Culligan\’s complete line of drinking water solutions, water softeners & water filtration systems set the standard in the water industry. Today, Culligan is proud to have provided world-class service and innovative water solutions for the last 80 years.
Benefits
- 25 days holiday plus bank holidays
- Monday – Friday Working Schedule – 8:45am – 17:00pm
- Commission Scheme
- Holiday purchase scheme available
- Employee Benefits platform
- Employee Product Discounts
- Pension Scheme
- Employee Assistance Programme
- Ongoing Training and Development
- Life Assurance
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Inside Account Executive employer: Culligan UK limited
Contact Detail:
Culligan UK limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inside Account Executive
✨Tip Number 1
Familiarise yourself with our products and services. Understanding the ins and outs of what we offer will help you identify upsell and cross-sell opportunities during your interactions with customers.
✨Tip Number 2
Brush up on your CRM skills, especially if you're familiar with Salesforce. Being proficient in CRM software will not only help you manage customer relationships effectively but also demonstrate your readiness for the role.
✨Tip Number 3
Practice your communication and negotiation skills. As an Inside Account Executive, you'll need to engage with customers and tailor solutions to their needs, so being articulate and persuasive is key.
✨Tip Number 4
Network with current employees or industry professionals. Engaging with others in the field can provide insights into our company culture and expectations, which can be invaluable during the interview process.
We think you need these skills to ace Inside Account Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, customer service, or inside sales. Emphasise your skills in upselling and cross-selling, as well as your proficiency with CRM software.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention specific examples of how you've successfully managed customer relationships and generated revenue in previous positions.
Highlight Key Skills: In your application, focus on key skills such as communication, negotiation, and problem-solving abilities. Provide examples of how you've used these skills to achieve sales targets or improve customer satisfaction.
Show Enthusiasm for the Company: Express your excitement about joining Culligan and contributing to their mission of providing better water solutions. Research the company’s values and mention how they align with your own in your application.
How to prepare for a job interview at Culligan UK limited
✨Know Your Customer
Before the interview, research the company's existing customer base and their needs. Understanding how to nurture relationships and enhance customer satisfaction will show that you're ready to take on the role of Inside Account Executive.
✨Demonstrate Upselling Skills
Prepare examples of how you've successfully identified upsell and cross-sell opportunities in previous roles. Be ready to discuss specific strategies you used to increase revenue from existing accounts.
✨Familiarise Yourself with CRM Tools
Since proficiency in CRM software is crucial for this role, brush up on your knowledge of tools like Salesforce. Be prepared to discuss how you've used CRM systems to manage customer interactions and track sales activities.
✨Showcase Your Communication Skills
As an Inside Account Executive, excellent communication is key. Practice articulating your thoughts clearly and confidently, and be ready to demonstrate your negotiation and interpersonal skills during the interview.
