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- Tasks: Lead the Haydock Service Centre, ensuring top-notch water delivery and service.
- Company: Join Culligan, a leader in innovative water solutions for over 80 years.
- Benefits: Enjoy 23 days holiday, pension scheme, employee discounts, and ongoing training.
- Why this job: Make a real difference in providing clean water while developing your career.
- Qualifications: Experience in operations management and a full driving licence required.
- Other info: Dynamic team environment with opportunities for growth and development.
The predicted salary is between 36000 - 60000 £ per year.
We work to provide better water for our customers & consumers around the world. Culligan’s complete line of drinking water solutions, water softeners & water filtration systems set the standard in the water industry. Today, Culligan is proud to have provided world-class service and innovative water solutions for the last 80 years. At Culligan, we’re committed to delivering state-of-the-art products and water solutions that benefit our customers, while minimizing the impact on the environment.
Working within our busy Operations Team, the role is responsible for the daily running of the Haydock Service Centre, ensuring SLAs and KPIs are met on a daily basis to deliver an effective service to our Customers within the Region. This role will be based from our Haydock site, working Monday to Friday, days only. 40 hours a week between 7am - 5pm.
Responsibilities of Service Centre Manager:
- Ensuring effective and efficient delivery of all Operational Activities, including Point of Use Water Machines and Bottled Water Machines to our customers
- Managing a team of people including Water Delivery Drivers, Technicians and Stock and Inventory Controllers
- Ensuring that SLAs are met on a daily basis including water deliveries, installations, services and repairs are actioned in a timely manner
- Ensuring all vehicles are compliant, working in close partnership with Fleet
- Working closely with Technical Training Managers, ensuring Technicians receive the appropriate training
- Ensure that stock levels are maintained within the Service Centre
- Meet the Service Centres objectives in relation to Health & Safety, Productivity, Compliance and People Development
- Support the recruitment processes
- Ability to support driver routing, working alongside the Supervisor
- Decisive and effective decision making, problem resolving and time management
- Demonstrate high levels of resilience, self-motivated and flexible
- Full driving licence
- Valid FLT Licence
- Knowledge of using a CRM system
Benefits include: 23 days' holiday + Bank Holidays, Company Pension scheme, Company Sick Pay (after qualifying period), Cycle to Work scheme available, Employee rewards and discounts, Option to join Health Care Cash Plan, 24/7 365-day access to Employee Assistance Programme through Health Assured, Access to on-going learning and development with our online learning platform, Opportunity for career progression, Onsite parking.
Service Centre Operations Manager in Haydock employer: Culligan UK limited
Contact Detail:
Culligan UK limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Centre Operations Manager in Haydock
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Culligan. You never know who might give you the inside scoop on job openings or even refer you directly!
✨Tip Number 2
Prepare for interviews by researching Culligan’s products and services. Show us that you’re not just another candidate; demonstrate your passion for providing better water solutions and how you can contribute to our mission.
✨Tip Number 3
Practice your problem-solving skills! As a Service Centre Operations Manager, you'll need to make quick decisions. Think of scenarios you might face and how you'd tackle them. This will impress us during the interview!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining the Culligan team.
We think you need these skills to ace Service Centre Operations Manager in Haydock
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Centre Operations Manager role. Highlight your experience in managing teams and meeting SLAs, as well as any relevant skills in logistics and operations.
Craft a Compelling Cover Letter: Your cover letter should tell us why you’re the perfect fit for Culligan. Share specific examples of how you've successfully managed operations or improved service delivery in previous roles.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention instances where you’ve made decisive decisions or resolved issues effectively. We love candidates who can think on their feet!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Culligan UK limited
✨Know Your Water Solutions
Familiarise yourself with Culligan's range of products and services. Understanding the specifics of their drinking water solutions, water softeners, and filtration systems will show your genuine interest in the company and its mission to provide better water.
✨Demonstrate Leadership Skills
As a Service Centre Operations Manager, you'll be managing a team. Prepare examples of how you've successfully led teams in the past, focusing on your decision-making, problem-solving, and time management skills. Be ready to discuss how you can motivate and develop your team.
✨Highlight Your Compliance Knowledge
Since health and safety compliance is crucial in this role, brush up on relevant regulations and best practices. Be prepared to discuss how you've ensured compliance in previous roles and how you plan to maintain high standards at the Haydock Service Centre.
✨Showcase Your CRM Experience
Having knowledge of CRM systems is essential for this position. Be ready to talk about your experience with CRM tools, how you've used them to improve operations, and how you can leverage technology to enhance customer service and operational efficiency.