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- Tasks: Lead a dynamic team to ensure top-notch water service delivery and operations.
- Company: Join Culligan, a global leader in innovative water solutions with 80 years of excellence.
- Benefits: Enjoy 23 days holiday, pension scheme, employee discounts, and ongoing learning opportunities.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Strong communication and team management skills; experience in fast-paced operations preferred.
- Other info: Great career progression opportunities and a supportive work culture.
The predicted salary is between 36000 - 60000 £ per year.
Who are we? Our UK companies are proud to be part of the international Culligan group. We work to provide better water for our customers and consumers around the world. Culligan’s complete line of drinking water solutions, water softeners and water filtration systems set the standard in the water industry. Today, Culligan is proud to have provided world-class service and innovative water solutions for the last 80 years. At Culligan, we’re committed to delivering state-of-the-art products and water solutions that benefit our customers while minimising the impact on the environment.
Working within our busy Operations Team, the role is responsible for the daily running of the Haydock Service Centre, ensuring SLAs and KPIs are met on a daily basis to deliver an effective service to our Customers within the Region. This role will be based from our Haydock site, working Monday to Friday, days only. 40 hours a week between 7am - 5pm.
Responsibilities:
- Ensuring effective and efficient delivery of all Operational Activities, including Point of Use Water Machines and Bottled Water Machines to our customers.
- Managing a team of people including Water Delivery Drivers, Technicians and Stock and Inventory Controllers.
- Ensuring that SLAs are met on a daily basis including water deliveries, installations, services and repairs are actioned in a timely manner.
- Ensuring all vehicles are compliant, working in close partnership with Fleet.
- Working closely with Technical Training Managers, ensuring Technicians receive the appropriate training.
- Ensure that stock levels are maintained within the Service Centre.
- Ensure the team are using the ERP system correctly.
- Meet the Service Centres objectives in relation to Health & Safety, Productivity, Compliance and People Development.
- Support the recruitment processes.
- Ability to support driver routing, working alongside the Supervisor.
Requirements:
Essential:
- Strong communication skills with the ability to inspire, motivate and manage a team.
- Decisive and effective decision making, problem resolving and time management.
- Demonstrate high levels of resilience, self-motivated and flexible.
- Proven record of managing a fast-paced Operation.
- Full driving licence.
- Able to complete daily reporting.
Desirable:
- National CPC.
- Valid FLT Licence.
- Knowledge of using a CRM system.
Benefits:
- 23 days' holiday + Bank Holidays.
- Company Pension scheme.
- Company Sick Pay (after qualifying period).
- Cycle to Work scheme available.
- Employee rewards and discounts.
- Option to join Health Care Cash Plan.
- 24/7 365-day access to Employee Assistance Programme through Health Assured.
- Access to on-going learning and development with our online learning platform.
- Opportunity for career progression.
- There’s onsite parking.
Service Centre Manager (Hiring Immediately) in Haydock employer: Culligan UK limited
Contact Detail:
Culligan UK limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Centre Manager (Hiring Immediately) in Haydock
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Culligan on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Culligan’s products and services, especially their water solutions. Show us you’re passionate about what we do and how you can contribute to our mission.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on those key skills mentioned in the job description, like team management and problem-solving. We want to see you shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Culligan.
We think you need these skills to ace Service Centre Manager (Hiring Immediately) in Haydock
Some tips for your application 🫡
Show Your Passion for Water Solutions: When writing your application, let us know why you're excited about working in the water industry. Share any personal experiences or insights that connect you to our mission of providing better water solutions.
Highlight Your Team Management Skills: As a Service Centre Manager, you'll be leading a team. Make sure to showcase your leadership experience and how you've motivated and inspired teams in the past. We want to see your ability to manage people effectively!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where necessary to make it easy for us to read through your qualifications and experiences. We appreciate clarity!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Don’t miss out on this opportunity!
How to prepare for a job interview at Culligan UK limited
✨Know Your Stuff
Make sure you understand Culligan's products and services inside out. Familiarise yourself with their water solutions, delivery processes, and the importance of SLAs and KPIs. This will show that you're genuinely interested in the role and ready to hit the ground running.
✨Showcase Your Leadership Skills
As a Service Centre Manager, you'll be managing a team. Prepare examples of how you've inspired and motivated teams in the past. Think about specific challenges you've faced and how you resolved them, demonstrating your decision-making and problem-solving skills.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations related to the role. For instance, how would you handle a delay in water deliveries? Practise your responses to these scenarios, focusing on your time management and resilience.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team's dynamics, the training process for technicians, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.