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- Tasks: Manage daily operations of the Haydock Service Centre and lead a dynamic team.
- Company: Join Culligan, a global leader in innovative water solutions with 80 years of excellence.
- Benefits: Enjoy 23 days holiday, pension scheme, employee discounts, and career progression opportunities.
- Why this job: Make a real impact in a fast-paced environment while ensuring top-notch service delivery.
- Qualifications: Strong leadership skills, problem-solving abilities, and a full driving licence required.
- Other info: Flexible working hours with ongoing training and development available.
The predicted salary is between 36000 - 60000 £ per year.
Our UK companies are proud to be part of the international Culligan group. We work to provide better water for our customers & consumers around the world. Culligan’s complete line of drinking water solutions, water softeners & water filtration systems set the standard in the water industry. Today, Culligan is proud to have provided world-class service and innovative water solutions for the last 80 years. At Culligan, we’re committed to delivering state-of-the-art products and water solutions that benefit our customers, while minimizing the impact on the environment.
Working within our busy Operations Team, the role is responsible for the daily running of the Haydock Service Centre, ensuring SLAs and KPIs are met on a daily basis to deliver an effective service to our Customers within the Region. This role will be based from our Haydock site, working Monday to Friday, days only. 40 hours a week between 7am - 5pm.
Responsibilities
- Ensuring effective and efficient delivery of all Operational Activities, including Point of Use Water Machines and Bottled Water Machines to our customers
- Managing a team of people including Water Delivery Drivers, Technicians and Stock and Inventory Controllers
- Ensuring that SLAs are met on a daily basis including water deliveries, installations, services and repairs are actioned in a timely manner
- Ensuring all vehicles are compliant, working in close partnership with Fleet
- Working closely with Technical Training Managers, ensuring Technicians receive the appropriate training
- Ensure that stock levels are maintained within the Service Centre
- Ensure the team are using the ERP system correctly
- Meet the Service Centres objectives in relation to Health & Safety, Productivity, Compliance and People Development
- Support the recruitment processes
- Ability to support driver routing, working alongside the Supervisor
Essential
- Strong communication skills with the ability to inspire, motivate and manage a team
- Decisive and effective decision making, problem resolving and time management
- Demonstrate high levels of resilience, self-motivated and flexible
- Proven record of managing a fast-paced Operation
- Full driving licence
- Able to complete daily reporting
Desirable
- National CPC
- Valid FLT Licence
- Knowledge of using a CRM system
Benefits
- 23 days' holiday + Bank Holidays
- Company Pension scheme
- Company Sick Pay (after qualifying period)
- Cycle to Work scheme available
- Employee rewards and discounts
- Option to join Health Care Cash Plan
- 24/7 365-day access to Employee Assistance Programme through Health Assured
- Access to on-going learning and development with our online learning platform
- Opportunity for career progression
- There’s onsite parking
Service Centre Manager in Haydock employer: Culligan UK limited
Contact Detail:
Culligan UK limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Centre Manager in Haydock
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Culligan. You never know who might give you the inside scoop on job openings or even refer you directly!
✨Tip Number 2
Prepare for the interview by researching Culligan’s values and recent projects. Show us that you’re not just another candidate; demonstrate your passion for providing better water solutions and how you can contribute to our mission.
✨Tip Number 3
Practice your answers to common interview questions, especially those related to team management and operational efficiency. We want to see how you handle challenges and inspire your team to meet SLAs and KPIs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining the Culligan family.
We think you need these skills to ace Service Centre Manager in Haydock
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Service Centre Manager role. Highlight your leadership abilities and any relevant operational management experience to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about water solutions and how you can contribute to our team. Keep it engaging and personal – we love a good story!
Showcase Your Achievements: Don’t just list your responsibilities; show us what you've achieved in your previous roles. Use numbers and examples to demonstrate how you've met SLAs or improved team performance – we want to see the impact you've made!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Culligan UK limited
✨Know Your Stuff
Make sure you understand Culligan's products and services inside out. Familiarise yourself with their water solutions, delivery systems, and the importance of SLAs and KPIs in the role of Service Centre Manager. This knowledge will show your genuine interest and help you answer questions confidently.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in fast-paced environments. Think about times when you inspired or motivated your team, resolved conflicts, or made effective decisions under pressure. This will demonstrate your capability to lead the Operations Team effectively.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to managing operations, such as handling a delivery delay or a team conflict. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to maintain service quality under pressure.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the Service Centre Manager role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewers.
