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- Tasks: Lead the Haydock Service Centre, ensuring smooth operations and excellent customer service.
- Company: Join Culligan, a leader in innovative water solutions with 80 years of experience.
- Benefits: Enjoy 23 days holiday, pension scheme, employee discounts, and ongoing training.
- Why this job: Make a real difference in providing better water solutions while developing your career.
- Qualifications: Experience in team management, problem-solving, and a full driving licence required.
- Other info: Dynamic work environment with opportunities for career progression and personal development.
The predicted salary is between 36000 - 60000 £ per year.
We work to provide better water for our customers & consumers around the world. Culligan’s complete line of drinking water solutions, water softeners & water filtration systems set the standard in the water industry. Today, Culligan is proud to have provided world-class service and innovative water solutions for the last 80 years. At Culligan, we’re committed to delivering state-of-the-art products and water solutions that benefit our customers, while minimizing the impact on the environment.
Working within our busy Operations Team, the role is responsible for the daily running of the Haydock Service Centre, ensuring SLAs and KPIs are met on a daily basis to deliver an effective service to our Customers within the Region. This role will be based from our Haydock site, working Monday to Friday, days only. 40 hours a week between 7am - 5pm.
Responsibilities of Service Centre Manager:- Ensuring effective and efficient delivery of all Operational Activities, including Point of Use Water Machines and Bottled Water Machines to our customers
- Managing a team of people including Water Delivery Drivers, Technicians and Stock and Inventory Controllers
- Ensuring that SLAs are met on a daily basis including water deliveries, installations, services and repairs are actioned in a timely manner
- Ensuring all vehicles are compliant, working in close partnership with Fleet
- Working closely with Technical Training Managers, ensuring Technicians receive the appropriate training
- Ensure that stock levels are maintained within the Service Centre
- Meet the Service Centres objectives in relation to Health & Safety, Productivity, Compliance and People Development
- Support the recruitment processes
- Ability to support driver routing, working alongside the Supervisor
- Decisive and effective decision making, problem resolving and time management
- Demonstrate high levels of resilience, self-motivated and flexible
- Full driving licence
- Valid FLT Licence
- Knowledge of using a CRM system
23 days' holiday + Bank Holidays ~ Company Pension scheme ~ Company Sick Pay (after qualifying period) ~ Cycle to Work scheme available ~ Employee rewards and discounts ~ Option to join Health Care Cash Plan ~ 24/7 365-day access to Employee Assistance Programme through Health Assured ~ Access to on-going learning and development with our online learning platform ~ Opportunity for career progression ~ There’s onsite parking.
Centre Manager - Service Centre in Haydock employer: Culligan UK limited
Contact Detail:
Culligan UK limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Manager - Service Centre in Haydock
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their products and services, especially how they impact customers. This will help you show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice your interview skills with a friend or in front of a mirror. Focus on articulating your experience and how it aligns with the role of Service Centre Manager. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Centre Manager - Service Centre in Haydock
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Centre Manager role. Highlight your experience in managing teams and meeting SLAs, as these are key to the job.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about providing excellent service and how your background aligns with Culligan’s mission. Be genuine and let your personality shine through!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've effectively resolved issues in previous roles. We love candidates who can think on their feet and make decisive decisions.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Culligan UK limited
✨Know Your Stuff
Make sure you understand Culligan's products and services inside out. Familiarise yourself with their water solutions, filtration systems, and the importance of SLAs and KPIs in the service industry. This knowledge will show your genuine interest and help you answer questions confidently.
✨Showcase Your Leadership Skills
As a Centre Manager, you'll be managing a team. Prepare examples of how you've successfully led teams in the past, tackled challenges, and ensured high performance. Highlight your experience in training and developing staff, as this is crucial for the role.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've made effective decisions under pressure. Think about times when you resolved issues related to operations or customer service, as this will illustrate your ability to handle the fast-paced environment at the Haydock Service Centre.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your enthusiasm but also helps you gauge if Culligan is the right fit for you. Plus, it demonstrates your proactive approach to understanding the business.