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- Tasks: Lead a dynamic team to ensure top-notch water service delivery.
- Company: Join Culligan, a global leader in innovative water solutions.
- Benefits: Enjoy 23 days' holiday, competitive salary, and career development.
- Why this job: Make a real difference in providing better water solutions for customers.
- Qualifications: Strong leadership skills and experience in fast-paced operations.
- Other info: Work Monday to Friday with excellent work-life balance.
The predicted salary is between 36000 - 60000 £ per year.
Who are we? Our UK companies are proud to be part of the international Culligan group. We work to provide better water for our customers around the world. Culligan's complete line of drinking water solutions, water softeners, and water filtration systems set the standard in the water industry. Today, Culligan is proud to have provided world-class service and innovative water solutions for the last 80 years. At Culligan, we're committed to delivering state-of-the-art products and water solutions that benefit our customers while minimising the impact on the environment.
Working within our busy Operations Team, the role is responsible for the daily running of the Haydock Service Centre, ensuring SLAs and KPIs are met on a daily basis to deliver an effective service to our Customers within the Region. This role will be based from our Haydock site, working Monday to Friday, days only, 40 hours a week between 7am - 5pm.
Responsibilities:
- Ensuring effective and efficient delivery of all Operational Activities, including Point of Use Water Machines and Bottled Water Machines to our customers.
- Managing a team of people including Water Delivery Drivers, Technicians, and Stock and Inventory Controllers.
- Ensuring that SLAs are met on a daily basis including water deliveries, installations, services, and repairs are actioned in a timely manner.
- Ensuring all vehicles are compliant, working in close partnership with Fleet.
- Working closely with Technical Training Managers, ensuring Technicians receive the appropriate training.
- Ensuring that stock levels are maintained within the Service Centre.
- Ensuring the team are using the ERP system correctly.
- Meeting the Service Centre's objectives in relation to Health Safety, Productivity, Compliance, and People Development.
- Supporting the recruitment processes.
- Ability to support driver routing, working alongside the Supervisor.
Requirements:
Essential:
- Strong communication skills with the ability to inspire, motivate, and manage a team.
- Decisive and effective decision making, problem resolving, and time management.
- Demonstrate high levels of resilience, self-motivated, and flexible.
- Proven record of managing a fast-paced Operation.
- Full driving licence.
- Able to complete daily reporting.
Desirable:
- National CPC.
- Valid FLT Licence.
- Knowledge of using a CRM system.
Benefits: 23 days' holiday +
Service Centre Manager in England employer: Culligan UK limited
Contact Detail:
Culligan UK limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Centre Manager in England
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand what makes Culligan tick and be ready to discuss how your skills align with their mission of providing better water solutions. Show them you're not just another candidate!
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your responses, especially when discussing your experience managing teams and operations.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Centre Manager in England
Some tips for your application 🫡
Show Your Passion for Water Solutions: When writing your application, let us know why you're excited about working in the water industry. Share any relevant experiences or interests that connect you to our mission of providing better water solutions.
Highlight Your Team Management Skills: As a Service Centre Manager, you'll be leading a team. Make sure to showcase your leadership experience and how you've successfully motivated and managed teams in the past. We want to see your ability to inspire others!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, making it easy for us to see how you fit the role. Avoid jargon unless it's relevant to the job.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Culligan UK limited
✨Know Your Stuff
Before the interview, make sure you understand Culligan's products and services inside out. Familiarise yourself with their water solutions, SLAs, and KPIs. This will not only show your enthusiasm but also help you answer questions confidently.
✨Showcase Your Leadership Skills
As a Service Centre Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past. Think about times when you inspired or motivated your team to achieve goals, and be ready to share those stories.
✨Demonstrate Problem-Solving Abilities
Expect questions that assess your decision-making and problem-solving skills. Prepare scenarios where you faced challenges in operations and how you resolved them effectively. Highlight your resilience and flexibility in these situations.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team's current challenges or how success is measured at the Haydock Service Centre. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
